Sales Customer Service
Resume:
Annette A. Aquino
P.O. Box ******
Simi Valley, CA 93094
**************@*****.***
An individual with strong customer service skills and over 10 years combined experience in the banking and credit card processing industry. In addition, I have over 8 years experience in Sales within a Call Center environment, and 5 years experience in Project Leadership and Relationship Management. My past accomplishments are a direct reflection of demonstrating a strong performance, productivity, leadership, education and the ability to work alone or within a team-base environment.
ACCOMPLISHMENTS:
• Obtained “Employee of the Month” award for two consecutive months, for achieving 200% of my sales goals.
• Obtained “Employee of the Year” award for 2003, for achieving 110% of my sales goal for a full 12 months.
• Obtained multiple awards for exceeding “Sales Volume/Growth” on a consistent basis.
• Obtained “Presidential Award” for providing excellent Account Management for multiple high volume accounts.
QUALIFICATIONS:
• Excellent performance in account and sales expansion.
• Outstanding ability in finalizing high-ticket sales.
• Extremely inspired and committed person with proven analyzing and analytical skill sets.
• Expert in keeping and developing customer relationship.
• Well organized individual with excellent time management and presentation skill sets.
• Extremely productive in a high volume, high stress, environment.
• Proficient in the use of Windows and Mac desktops.
EDUCATION:
First Data Corporation, Moorpark California
• Pro-Quest Sales/Business Training- Certificate of Completion
• Terminal/Software/Internet Based Product Training- Certificate of Completion
SVAE Vocational, Simi Valley, California
• Pharmacy Technician – Nationally Certified
Apollo High School, Simi Valley, California
• High School Diploma
EMPLOYMENT:
2009 – Present UPS Merchant Sales Agent, Westlake, CA
2002 – 2009 First Data Sales Account Sales Manager, Moorpark, CA
2001 – 2002 T.J. Maxx Lead Cashier, Simi Valley, CA
2000 – 2001 Office Depot Lead Cashier, Thousand Oaks, CA
2000 – 2000 Simi Valley Hospital Patient Care Associate, Simi Valley, CA
1998 – 1999 Play Co Toys Sales Associate, Simi Valley, CA
2009-Present Sales Agent, UPS Merchant, Westlake, CA
• Managed day-to-day Sales Operation as a Team Lead.
• Managed launch/presentation of new product lines.
• Managed special projects for future integration with various vendors and clients.
• Managed a 200+ merchant based with rate adjustments, and product upgrades.
• Initiate/accept inbound and outbound calls for potential clients.
• Respond to product or merchant account inquiries.
• Communicate and distribute account status information.
• Serve as a liaison between sales and various internal departments.
• Maintain queue for pending/qualified accounts.
• Proactively assist sales force to improve quality and new merchant experiences.
2002-2009 Account Sales Manager, First Data Corp, Moorpark, CA
• Assist sales force with the new account set up process
• Communicate and distribute account status information.
• Serve as a liaison between sales and various internal departments.
• Call on assigned accounts to maintain existing bankcard processing relationships.
• Assure the profitable pricing of Merchant Relationships.
• Meet established bankcard and POS goals.
• Prepare weekly and monthly sales reports as needed.
• Remain knowledgeable in all phases of Merchant training and operational processes. (Including, but not limited to Visa, MasterCard, Credit-Card Processing policy and regulations.)
2001-2002 Lead Cashier, T.J. Maxx, Simi Valley, CA
• Assist management with daily operations, risk management, and customer service.
• Assist staff in maintaining optimum levels of service through motivation and training.
• Maintain accountability for sales/service standards.
• Assist with both front and back end operations.
• Assist and manage Cash Office Department.
2000-2001 Lead Cashier, Office Depot, Simi Valley, CA
• Assist management with daily operations, risk management, and customer service.
• Assist staff in maintaining optimum levels of service through motivation and training.
• Maintain accountability for sales/service standards.
• Assist with both front and back end operations.
• Assist and manage Copy and Print Center Department.
2000-2000 Patient Care Associate, Simi Valley Hospital, Simi Valley, CA
• Assisted with inpatient and outpatient care.
• Coordinate and dispense patient’s meals, snacks and beverage.
• Liaison between Dietary Services and patients.
• Maintain appearance of patients living quarters.
1998-1999 Sales Associate, Play Co Toys Simi Valley, CA
• Performed basic cashier functions such as transaction processing, cross selling products.
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