Operations Associate (Admin & Marketing Duties)

Gregory W. Jackman

*********@*****.***

** ******** **. ***. **

Peabody, MA 01960

Cell: 508-***-****

OBJECTIVE: A proactive professional looking for a marketing position where excellent writing, editing, proofreading, organizational, and Microsoft Office skills will be able to improve efficiency within a company.

EXPERIENCE:

Road Scholar, Boston, MA - May 2005-present

Operations Associate (Administrative Assistant)

• Coordinating, proofing, editing, and approving website content and supplemental program information with the Marketing department for Road Scholar programs. This detailed information is an important resource for the program providers and potential customers

• Writing program descriptions, highlights, and background information for Road Scholar catalogs, newsletters and website

• Writing and maintaining active instructions on intranet and departmental procedures

• Exceptional understanding and ability to navigate in the CRM (Customer Relationship Management) database

• Training new employees in the CRM database (Siebel), intranet, website use and several other departmental procedures

• Overseeing enrollment database, program and cost/price changes, program cancellations and capacity changes for all Road Scholar programs

• Communicating procedure, policy, and systems inquiries to clients and domestic and

International on-site program providers

• Assisting customer registration activity during high volume times to maintain optimal client

relationships

• Assisting field office staff and program managers with Road Scholar intranet and computer

applications questions and problems

Emmanuel D’Alzon Library (Assumption College Library), Worcester, MA - Sept. ‘01-May ‘05

• Work study. Responsibilities included coordinating the front desk, communicating with publishers and vendors, organizing records and ordering and shelving material.

Citadel Broadcasting Company, Worcester, MA – Jan. ‘05-May ‘05

• Interned in the Promotions Department for WXLO (104.5FM), WORC Oldies (98.9FM) and 100FM The Pike

Target, Danvers, MA - Nov. ‘99-Jan. ‘05

• Employed in Guest Services to work in a fast-paced, retail environment

EDUCATION:

Assumption College - Worcester, MA

Bachelor of Arts – May 2005

Major: English with a concentration in Writing/Mass Communications

Minor: Psychology

Emerson College – Boston, MA

Copyediting Certificate - Professional Studies & Special Programs – 2007

COMPUTER SKILLS:

Extensive PC experience with Microsoft Word, Excel, Visio, Outlook and PowerPoint; CRM databases including Siebel Software; Business Objects; Adobe Photoshop & Indesign; Acrobat Professional; Dreamweaver; various Social Media, various Internet browsers; linear and Avid (digital) video editing. Proficient with Macs as well.

Awards: Earned the rank of Eagle Scout while a member of Danvers Troop 58

Interests: Intramural hockey, softball teams, soccer, acoustic guitar and classic rock music

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