Customer Service Sales
Resume:
Gloria Samuels
Objective:
To obtain a position in which academic knowledge and professional experience can be utilized in the business field.
Experience: 2012–Present State Farm Downers Grove, IL.
Claim Service Assistant
Provide assistance to claim handlers by performing a variety of support services (e.g. Data Entry and Phone follow-up)
Enter electronic claim information (e.g. subrogation, salvage information, and medical bill codes).
Apply Insured personal information to the claim processing system
Update and make corrections to claim files as directed by claim representatives.
Receive and processes ingoing claims.
Communicate with Hospital and Medical Center for payment information via telephone.
Close claim once Medical payments are paid out.
2008–2010 AAOS Rosemont, IL.
Registration/Customer Relations
Process request for registration for Annual Meetings held every year.
Update all information received via email, phone fax and or mail.
Promote retention of existing members with providing quality service.
Open and process all member and non member received mail.
Process all data entry functions.
Process calls, resolutions, incoming and out coming inquires.
Work with deadlines for the annual meetings.
Process emails, phone, faxes and keep track of all services.
Problem solving and financial adjustment.
Utilize knowledge of the TIMSS data base.
Specializing in Customer Service.
Packing customer request daily.
2003–2008 Aries Investment, Inc. Oak Lawn, IL.
Sales/Customer Service Representative
Promote and Sell the Purchased Properties.
Pursue and secure new properties and maintain sales.
Promote retention of existing customers with providing quality service.
Working with team members to create ways of generating new business.
Process all Closing on Properties.
Process calls, resolutions, incoming and out coming inquires.
Work with deadlines.
Accept and process emails, phone, faxes and keep track of all services.
Watch for new property listing for foreclosures and rehabbing for investor.
Utilize knowledge of the MLS data base.
Specializing in Loss Mitigations.
Specializing in Short Sales.
1998–2003 Reynolds & Reynolds Schaumburg, IL.
Honda Account Program Manager
Establish and maintain customer relationships with 210 Honda dealerships.
Serve as the primary contact for Honda‘s industry leading marketing program for which I provide problem resolutions, customer services, and sales assistance.
Analyze database and monthly program reports in order to recognize automotive market trends and determine changes to be made in the marketing campaign.
Generate sales leads through new and existing accounts and supply them to the District Sales Representatives and Regional Sales Managers.
Monitor and analyze the automotive market in assigned regions in order to provide informed suggestions regarding marketing events to be utilized by the dealerships.
Enter New Accounts into the Apex System.
Promote retention of existing customers with providing quality service.
Working with team members to create ways of generating new business
Process calls, resolutions, incoming and out coming inquires
Work with deadlines
Accept and process emails, phone, faxes and keep track of all services
1996–2002 AAA-Chicago Motor Club Des Plaines, IL.
Sales/Customer Service Representative
Promote and Sell the Auto Club Insurance.
Pursue and secure new business and additional products sales.
Promote retention of existing members by providing quality service.
Rate new and renewal business utilizing knowledge of underwriting principals.
Promote retention of existing customers with providing quality service.
Working with team members to create ways of generating new business
Process calls, resolutions, incoming and out coming inquires
Work with deadlines
Accept and process emails, phone, faxes and keep track of all services
1982–1995 United Stationers’ Des Plaines, IL.
Accounts Payables/ Data Entry
Input accounts payable invoices into the data base.
Process orders for accounts.
Open mail and mail out invoices.
File invoices.
Code the invoices.
Create Batches for entering date
Process over 500 invoices on a daily bases
Process incoming and out coming invoices
Work with deadlines
Education: 1979–1981 Kendall College Evanston, IL.
Human Services
Intro to Early Childhood Education.
On the Job Skills and Training
CMS Training
Customer Service
CRT Database, Business Objects, Lotus Approach, Microsoft Word/Excel, Internet and E-Mail
File Specialist
Auto, Home & Life Insurance License
Account Manager
Manage inventory
MLS Listings Research
Recorders of Deeds Researcher
Tax Payers Property Researcher
Short Sale Specialist
Title Company Revolutionist
Consultant
Negotiation
Loss Mitigation
Program Manager
Create Business Programs
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