Manager Operations
Resume:
George Raleigh
Broken Arrow, OK 74012
********@*****.***
Recent Accomplishments
Managed operations and administration of multiple multi-partitioned iSeries using HMS* Assigned to manage and successfully complete implementation of an enterprise-wide imaging and workflow system * Led team responsible for research, recommendation, conversion and implementation of new imaging and workflow system * Successfully researched, recommended, purchased, and implemented a digital recording system to replace a tape dictation system and integrated it with the workflow system * Managed four different areas of the IT department at the same time with 13 direct reports * Led iSeries Disaster Recovery and High Availability team and successfully completed Fail-over/Fail-back with user involvement
Professional Experience
Mid-Continent Group August 1991 – May 2011
Progression: Developer * Project Lead * Operations Manager/Senior Operations Manager
Developer 1991-1994
• Part of team that developed new policy administration application
• Maintained and supported legacy statistical and accounting system
• Was primary on-call support contact 24x7
• Monitored nightly batch and monthly processing for successful completion. Resolved any issues that occurred
• Knowledgeable with MS Office products
Project Lead 1994-2001
• Implemented and supported AS/400 based Workflow application
• Supervised and planned all hardware & software upgrades to iSeries systems
• Maintained and supported legacy statistical and accounting system
• Participated in vendor selection, invoice review & approval
• Implemented and supported COLD application
• Was primary on-call support contact 24x7
• Monitored nightly batch and monthly processing for successful completion. Resolved any issues that occurred
• Worked on special projects for senior management as assigned
• Maintained close contact with user community including training when necessary
• Supported four branch offices via phone support and RDP
• Knowledgeable with MS Office products
Operations Manager/Senior Operations Manager 2001-2011
• Supervised and planned all hardware & software upgrades to iSeries systems
• Was primary on-call support contact 24x7
• Assumed management of team to complete implementation of new workflow system using VB6 and .Net
• Participated in vendor selection, invoice review & approval
• Managed four different areas of the IT department at the same time with 13 direct reports
o iSeries administration
o Helpdesk/Tech Support
o Quality Assurance
o Image & Workflow (Enterprise wide)
• Supervised conversion of iSeries storage to external storage on EMC hardware
• Planned and successfully executed iSeries portion of disaster recovery tests including fail-over/fail-back scenarios with user involvement
• Monitored nightly batch and monthly processing for successful completion. Resolved any issues that occurred
• Worked on special projects for senior management as assigned
• Maintained close contact with user community including training when necessary
• Managed team in conversion of enterprise workflow application to web-based application using C#
• Supported four branch offices via phone support and RDP
• Knowledgeable with MS Office products
Education
Fort Lewis College BA - Business Administration
Durango, Colorado Minor – Computer Science
Volunteerism
Broken Arrow Soccer Club – Executive Board
Green Country Soccer Association – Schedule Chairman
2009 US Youth Soccer Region 3 Volunteer of the Year
Arrow Heights Baptist Church Support Group Facilitator
References available upon request
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