customer service, phone skills, computer skills, bilingual
Resume:
Claudia Ospina
Lancaster, PA 17601 *******@*******.***
PROFESSIONAL EXPERIENCE:
August 2007 to May 2009---Liberty Travel
*** ****** **. ****, ** 17403
Contact: Pamela Kramer
Responsibilities: Manager; motivated team to improve sales and service quality; created staff schedule; interviewed and trained new staff; opened and/or closed store; accounting; banking; customer service; phone skills; payroll; data entry. See attachment.
October 1995 to August 2007---Liberty Travel
122 Park City Mall Lancaster, PA 17601
Contact: Karen Whited
Responsibilities: Operational Supervisor; assisted manager in daily tasks; promoted team atmosphere; coordinated information with colleagues; accounting; banking; maintained relationships with hotels, airlines, and cruise lines; customer service; and other duties as requested.
June 1993 to September 1995---Los Muchachos Market (Family Business)
158 South Queen St. Lancaster, PA 17603
Luis Ospina---deceased
Responsibilities: Manager; bookkeeping; cash accountability; banking; customer service; maintained accurate check out service; developed goals and objectives; maintained product pricing.
EDUCATION AND TRAINING:
Lancaster Catholic High School, Lancaster, PA 1993
Central Penn College, Enola, PA August 1995
Associates Degree in Business and Travel Tourism
Walt Disney World, Orlando, FL January to May 1995
Internship: Cashier; customer service
QUALIFICATIONS SUMMARY:
Fluent in English and Spanish; Microsoft Word; Excel; data entry; payroll; banking; customer service; accounting; phone skills.
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