Customer Service Representative

[**** Oaktree Trl,Lithonia,GA *****] [404-***-****] [**********@*****.***]

Kaila Lofton

Objective To acquire a position in a growth-oriented organization which offers diverse job responsibilities and potential advancement where I can utilize my knowledge and experience.

Experience 11/2010-11/2011 The Sunshine House Stone Mountain, GA

Receptionist

Greet and welcome parents into the facility;

Answer telephones, take messages and route calls to appropriate offices/personnel;

Provide information on babysitter profiles, services, prices and schedules;

Register and interview parents to obtain information on their children and child care preferences;

Enter obtained information on prescribed forms, either manually or using computers;

Direct or escort parents to interviewing rooms or appropriate offices;

Receive, sort, open and route incoming mail to correct personnel and offices;

Prepare outgoing mail;

Keep levels of office supplies adequate and make orders to replenish items;

Make service calls for repair or replacement of office equipment.

11/2009-5/2010 Atlanta Journal Constitution Downtown Atlanta, GA

Customer Service Representative

Attracts potential customers by answering product and service questions

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint;

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

02/2009-10/2009 Ruby Tuesday Lithonia, GA

Hostess

Make sure all menus are wiped down, free of spots or stains, and complete.

Make sure entry doors are clean, free of debris and inviting.

Check with phone reservationists, or answering machine messages to assure you have all reservations.

Plan out the seating chart and organize the reservations

Greets guests, escorts them to their table, pull seat out for the ladies, and present menus.

Make sure the server is aware they have been sat.

Keep the counts for individual server so things come out fair at the end of the night

Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations.

Say good-bye to all of the guests.

Education 08/2008 – 05/2009 Basix Knowledge Academy Decatur, GA

H.S Diploma

02/2012 – Present South University Savannah, GA

Associates Degree

Majoring in Allied Health & Science

References References are available on request.

[5159 Oaktree Trl,Lithonia,GA 30038] [404-***-****] [**********@*****.***]

Kaila Lofton

Objective To acquire a position in a growth-oriented organization which offers diverse job responsibilities and potential advancement where I can utilize my knowledge and experience.

Experience 11/2010-11/2011 The Sunshine House Stone Mountain, GA

Receptionist

Greet and welcome parents into the facility;

Answer telephones, take messages and route calls to appropriate offices/personnel;

Provide information on babysitter profiles, services, prices and schedules;

Register and interview parents to obtain information on their children and child care preferences;

Enter obtained information on prescribed forms, either manually or using computers;

Direct or escort parents to interviewing rooms or appropriate offices;

Receive, sort, open and route incoming mail to correct personnel and offices;

Prepare outgoing mail;

Keep levels of office supplies adequate and make orders to replenish items;

Make service calls for repair or replacement of office equipment.

11/2009-5/2010 Atlanta Journal Constitution Downtown Atlanta, GA

Customer Service Representative

Attracts potential customers by answering product and service questions

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint;

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

02/2009-10/2009 Ruby Tuesday Lithonia, GA

Hostess

Make sure all menus are wiped down, free of spots or stains, and complete.

Make sure entry doors are clean, free of debris and inviting.

Check with phone reservationists, or answering machine messages to assure you have all reservations.

Plan out the seating chart and organize the reservations

Greets guests, escorts them to their table, pull seat out for the ladies, and present menus.

Make sure the server is aware they have been sat.

Keep the counts for individual server so things come out fair at the end of the night

Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations.

Say good-bye to all of the guests.

Education 08/2008 – 05/2009 Basix Knowledge Academy Decatur, GA

H.S Diploma

02/2012 – Present South University Savannah, GA

Associates Degree

Majoring in Allied Health & Science

References References are available on request.

Contact this candidate