Systems Network Administrator

MATTHEW ALAN THOMPSON

***** ******** **. 734-***-****

Garden City, Michigan 48135 *********@*****.***

CAREER SUMMARY

A System Administrator with over 14 years of IT experience in a variety of industries. Extensive knowledge in all aspects of system administration. Implemented and designed numerous solutions to help streamline IT production. A Strong record of fixing all IT related issues in a timely and efficient manner. Demonstrated ability to design all IT related documentation from the ground up. Ability to learn new skills quickly with disciplined work habits, and a strong commitment to quality and excellence. Highly adept in working in many different environments and situations. Perform exceptionally with customer interaction and satisfaction.

PROFESSIONAL EXPERIENCE

AAR CARGO SERVICES, Livonia, MI and Goldsboro, NC 2009-Present

AAR provides a wide range of products and value-added services for the aviation/aerospace industry. (Position being eliminated this fall)

Network Administrator

Responsible for all information and communication systems supporting 250 users in the Livonia and Goldsboro locations. Monitor and maintain 15 Windows 2003 Servers. Perform administration and design of Exchange 2003/7. Verify validity of daily tape backups of company data using Bright Stor. Assist all users with any IT related problems that occur and correct their issues quickly. Use VMware Virtual Center to monitor servers.

• Implemented and designed new VMware 3.5 servers (9) and storage solution (DTD).

• Migrated Exchange server fro will nem 2003 to 2007

• Successful migration of Active Directory between domains.

• Responsible for Building security and video monitoring system supplied by ADT.

PERCEPTRON, Plymouth, MI 2008-2009

Perceptron produces information-based process improvement solutions for non-contact measurement and inspection applications.

Network Specialist

Responsible for all information and communication systems supporting 250 users in the company all over the world. Monitored and maintained 15 Windows 2003 Servers. Conducted administration of Exchange 2003. Verified validity of daily tape backups of company data using Symantec Backup Exec 12.5. Assisted all users with any IT related problems that occurred and corrected their issues quickly.

• Increased data security by implementing Iron Mountain Remote Backup solution for all Laptop users who were consistently on the road.

• Lowered user downtime by Creating Ghost images of Windows XP for the different types of hardware used (multiple types of Dell systems).

MAIN STREET BANK, Northville, MI 2006-2008

A small home town bank that serviced the local communities.

System Administrator

Responsible for all information and communication systems for 60 users and all customers of the bank. Handled all daily system administration duties to ensure the bank was up and running at all times. Maintained 9 Windows 2003 Servers. Ensured bank specific applications were operating correctly and fixed any issues that took place. Through McAfee ePolicy Orchestrator, ensured all systems were protected with up to date virus and malware protection. Responsible for VOIP phone system with Shoretel. Managed Company backups using Symantec Backup Exec 11. Designed intranet for bank using SharePoint 2007.

• Increased user satisfaction and reporting by implementing web based user issue tracking database with Numara Track-It. This gave users ability to create issues via website, or by submitting emails.

• Successfully opened new branch for bank in 2008. Planned implementation and design of servers including DNS, DHCP, and TCP/IP configuration.

• Developed online customer satisfaction system for users to leave feedback on the IT department.

• Migrated Exchange server from Small Business to 2003

• Improved efficiency by creating all IT documentation for the bank.

TECHTEAM GLOBAL, Dearborn, MI 1999-2006

TechTeam delivers global help desk services and specialized IT solutions

• Excelled in customer satisfaction service ratings for issues.

• Ensured issues were completed in the correct allotted time to meet all service level agreements. This was usually 4 hours or less.

Network Administrator at Ford Motor Company 2004-2006

Supported 450+ servers running Windows 2000/3 server. Maintained numerous SAN technology servers. Maintained and performed backups using Net Backup, and Backup Exec from VERITAS. Vast knowledge of Array Manager Applications. Maintained Security compliance of servers. Monitored servers using various system monitoring tools.

• Facilitated repairs by successfully chairing a committee to create maps and documentation for all servers and building locations.

• Performed successful data migrations between multiple servers.

• Solved numerous major issues by assisting level 2 Support on weekends and off hours when disasters occurred.

Senior Systems Technician at Ford Motor Company 1999-2004

Provided desk side support for 2500 users. This included systems (Dell), software (Microsoft XP, 2000, NT 9X), installations, and printers (Hewlett Packard).

• Provided Premium desk side support for 220 users.

• Certified Dell Hardware repair technician.

LITTLE CAESARS, Detroit, MI 1993-1998

Nationwide Pizza leader.

Computer Support Coordinator

First level phone support for stores Point of Sale systems throughout the country. Repaired hardware for in store systems.

• Maintained inventory levels by designing database for tracking of replacement hardware for stores.

EDUCATION

Bachelors- Pursuing Technology Management Degree from Eastern Michigan

University- Target graduation fall 2010

Associates, Liberal Arts, Henry Ford Community College, Dearborn, MI 2004

Graduated Cum Laude, 3.625 GPA

General Studies, Schoolcraft Community College, Livonia, MI 2009

3.688 GPA

Skills and Software

 Microsoft Server 2000/2003/2007

 Array management

 File systems

 Domain Controllers

 Permissions

 Microsoft Management Console

 Creation and maintenance of printer queues

 Active directory

 OU Structure design

 Implementation of Active Directory Objects

 Exchange System Manager 2003/7/10

 Managing of mailboxes within the company

 Created new users

 Restored mailbox stores

 DNS, and DHCP management

 TCP/IP Protocols

 McAfee Epolicy Orchestrator

 Created intrusion prevention rules

 Produced reports for tracking virus activity

 Dell Open Manage applications

 Supported, maintained and fixed RAID controllers

 Symantec Backup Exec 11, 12.5

 Created Backup jobs

 Monitored created jobs

 Fixed issues that occurred with backups

 Rotation of tapes on weekly, monthly and yearly basis

 Desktop Authority Management

 Used to run patch management on company systems

 Set up automatic drive mappings, and local computer management

 Shoretel

 Voice Over IP Phone system

 Microsoft Office Suite

 Microsoft SharePoint/ Intranet software

 SQL experience

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