Field Service Technician
Resume:
GARY CAMPBELL
Rogers, OH
***************@*****.***
EDUCATION
Kent State University
Course of Study: Electrical/Mechanical Eng.
Columbiana County Career Center
Course of Study: Electronics
WORK EXPERIENCE
December 2005 to Present
Coinstar Inc.
Bellevue, WA
Supervisor: Jeff Lail
Position: Field Service Technician/Engineer.
Responsibilities: Field engineer/technician repair equipment, setup new installations,
maintain COINSTAR equipment within retail locations. Also order and manage
Parts inventory to keep machines up to date and running well. Field technicians also
Maintain vehicles through company maintenance program. Schedule routes for
Coin pickup and transport to processing facility. Keep detailed records for DOT
and company service logs. Perform operating system upgrades and field change orders.
Techs use various software applications to track and plan workload efficiently. Upgrade computer
hardware and software as well as Operating system rollout completions from Windows NT to Windows XP
Support other Field engineers and serve as a liaison between field and tech support on issues
requiring engineering support. Phone line and POS (point of sale) Gift card activation automation maintainence performed on Regular PM and break fix
October 2003 to December 2005
Team Office Equipment
Youngstown, OH
Supervisor: Myself
Position: Technical Operations Manager
Responsibilities: All aspects of business to business service as it relates to connected
digital automated office equipment. Including network analysis and setup, scanning,
network faxing, and archiving, including high speed printing solutions. Also
setup and develop vendor relationships for supplies. Manage prompt reliable
service on site. Oversee the launch of new equipment
lines. Troubleshoot and maintain equipment. Develop teamwork through leadership.
Trained in Canon, Sharp, Ricoh, NEC, OKIDATA, Kyocera, HP
January 2002 to October 2003
Valley Office Equipment
Youngstown. OH
Supervisor: Bob Covert
Position: Digital field service Specialist
Responsibilities: Network setup, technical troubleshooting and repair of copiers/printers and multifunction office equipment. New machine Setup, Inventory Control, Sales Lead generation. Technical bulletin Flash ROM Upgrades, customer service, and general office equipment maintenance
October 1999 to Nov. 2001
Ikon Office Solutions
Youngstown, OH
Supervisor: Jeff McBeth
Position: Territory Field Service Tech
Responsibilities: Troubleshooting and Repair Of Analog and Digital Canon, Sharp and Ricoh Copiers within my territory. Inventory and Part usage Control Preventative maintenance Self Dispatching
August 1998 to October 1999
NE Ohio Copyright
Canton, OH
Supervisor: Tim Michin / Jeff Smith
Position: Entry Level Copier Tech
Responsibilities: Preventative Service. Copier Training, Troubleshooting
And Repair of Mita/ Royal Copystar Office Equipment
August 1997 to August 1998
Independent contractor for Prime Star TV. And Cable TV.
NE. Ohio and surrounding area
Position: Installer service technician
Supervisor: Myself
Responsibilities: Prime Star Satellite TV installation and repair CATV contract work.
April 1993 to August 1997
Time Warner Cable
Salem, OH
Position: Cable Installer/ Technician
Supervisor: Don Jugenheimer
Responsibilities: Installation, Sales and Repair of Cable TV service.
References available upon request.
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