Customer Service Administrative Assistant

Lilly Gaspar

San Jose, Ca *****

********@*******.*** ● 408-***-****

SUMMARY OF QUALIFICATIONS

An Administrative Professional recognized as a team player with proven success in a high performance culture. Skilled at coordinating travel arrangements, event planning, calendaring, assessing client needs, manage time and expense reporting.

SOFTWARE SKILLS

• Windows NT

• MS Word

• MS Excel

• MS Power Point

• MS Outlook

• Lotus Notes

KEY ACCOMPLISHMENTS

Eliminated a potential P.R. error with a prospective $1 million client by identifying and correcting a major oversight at a critical marketing luncheon.

Received multiple accolades from members of a visiting "high profile" client engagement team for securing conference rooms during an entire month in spite of an already full conference room schedule. Coordinated and negotiated with local staff members causing minimal disruption to client engagement team.

Reduced the cost of our Partner Promotion Day event by substituting lower cost food and event items without compromising the quality of the event.

Received "GEM award" (Going the Extra Mile) for taking initiative to reorganize the department supply room, which resulted in a 12,000 annual cost savings.

PROFESSIONAL EXPERIENCE

PRICEWATERHOUSECOOPERS, LLP, San Jose, CA 2004-Present

Executive Team Assistant

Provide high-level administrative support to 15 Senior Managers, and managers in the Assurance Department.

Perform a variety of key functions for an international accounting team. Arrange all travel and expense vouchers. Ensure that procedural guidelines are followed. Prepare meeting agendas and arrange multi-time zone meetings.

• Efficiently enter and monitor client chargeable time.

• Reconcile expense reports and information to Amex statements.

• Maintain confidential records and files.

• Manage complex calandars

• Generate financial reports

• Coordinate domestic and international travel

• Obtain Visas for team members

• Communicate with all levels of management

Office Services Administrator

Provide support to 1,300 client service staff and Partners. Handle internal office reservations, conference room scheduling, supplies management, catering arrangements, and event planning. Minimize the burden on internal client service staff by handling the bulk of their administrative functions.

Order catering for internal meetings and events for 20-100 employees.

Approve and booked conference rooms for internal meetings ranging from 10-80 employees.

Complete special projects as needed to back up Executive Assistants.

Ensured that front office administrative paperwork and reception manual complied with company processes and procedures.

Supported firm’s communication standards by managing reception area and provided courteous service to clients and customers.

Distributed appropriate documents and parking validations to make client visits as pleasant and productive as possible.

SPACE SYSTEMS LORAL, Palo Alto, CA 2000-2003

Sr. Administrative Assistant

Provided high level administrative support to one manager and five supervisors in the Manufacturing department.

Coordinated meetings.

Made travel arrangements.

Managed time and expense reports.

Handled all other administrative support duties.

Prepared requisitions securing management’s approval, many of which involved matters of strict confidentiality.

KAISER PERMANENTE HOSPITAL, Santa Clara, CA 1991-2000

Service Team Administrator– Eye Clinic/Hearing Aid Center

Provided administrative support to patients and staff in a clinic with over 40 physicians and 20 staff members.

Coordinated appointments, organized patient files and records ensuring accuracy and timeliness of documentation.

Greeted patients in a professional and courteous manner, which provided a high level of customer service.

EDUCATION

West Valley College, AS Business Administration and AA Liberal Arts

Administrative Certificates Level 1 & 2

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