Quality Assurance Manager

James W. Romines **** E. Pryor St., Athens, AL ***11

Ph: 256-***-**** Cell: 256-***-**** *******@*****.***

GIS Technical Support Analyst with extensive experience in GIS Software Support, Quality Assurance and Training. Willing and able to learn new GIS systems and adapt to changing GIS technologies.

Qualifications

o Extensive experience providing technical support and problem diagnosis for GIS software including Geomedia Professional, Geomedia Fusion, Public Works (Advanced Feature Model), Transportation Manager and MGE

o Experience with Structured Query Language (SQL) in Oracle, Informix and RIS

o Knowledge of Geomedia data sources such as Mapinfo, Arc View, FME Translator, Autocad, FRAMME, G/Technology and Oracle Spatial

o Experience with Transportation Routing, Analysis and Multiple Linear Referencing Systems (MLRS)

o Technical help desk experience including phone, e-mail and Internet support

o Testing and verification skills for GIS software

o Knowledge of GIS coordinate systems and projections

Experience

Senior GIS Support Analyst, Intergraph Corp. August 1988 – March 2012

Most Recent Duties Include:

o Customer support via phone, e-mail and web interface. Often completed the highest number of Service Requests in a year’s time and the highest rate of closing and resolving Service Requests

o Customer training. Created training materials for GIS products such as Geomedia, MGE, MGA and MGDYNAMO, Multiple Linear Referencing Systems and Public Works (Advanced Feature Model)

o Quality Assurance feedback for GIS products. Filed requests to Developers to improve software design

Education

University of South Carolina University of Tennessee

MS, Cartography – 1988 BFA, Studio Art – 1982

Specialization in GIS, G

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