Computer

Teresa Mangels

**** *. **** ******, ************, MO 64052

816-***-**** cell phone

816-***-**** home phone

**********@*******.***

Technician

· Versatile, hardworking individual; driven to meet or exceed expectations.

· Employ proactive problem-solving communications skills.

· Derive great satisfaction from assisting others to meet deadlines.

· Demonstrate top-notch organizational skills, with ability to prioritize and multitask.

· Knowledge of pc setup, installation and troubleshooting

EDUCATION

A.A.S, ELECTRONICS Engineering Technology Longview Community College, Lees’ Summit, MO 1987

Courses: advanced Electronics and Math

Maintained 3.5 GPA

A.A.S, Computer Science Information systems computer software networking Blue River Community College, Blue Spring, MO 2001

Courses: Advanced computer Operating systems, computer hardware concepts, technologies used on LAN, computer application support, service and support for LAN, Database application and design

Maintained 3.7 GPA

Business and Technology Community College-

CCNA Cisco Academy Certificate 2008

Technical Licenses

Cisco CCNA certification #CSCO11425692 2008

Compita A+ certification #COMP001003475827 2005

Internship-

Supertechs Computer Technician May 2008- present

Kansas City, MO

Employment

Commercial Coordinator/technician/warehouse controller/trainer

Major Electronics Company Kansas City, MO 1987-2007

· Installed, programmed, repaired and maintained electronic equipment

· Pulled and terminated wire

· Managed the entire process of ordering and receipting all orders of electronic equipment

· Maintained, controlled and organized warehouse parts

· Trained sales people technically on alarm equipment using PowerPoint presentation, and hands on interaction with the equipment.

· Inputted data for new jobs

· Maintained the companies phone system

· Maintained companies computers locally

· Completed paperwork for inventory, shipping, purchasing and end of month reports

· Performed month, bi-yearly and yearly physical inventory counts

· Maintained inventory equipment levels in warehouse

Technology Skills Summary

Cisco-

Programming & troubleshooting Cisco routers and switches

Subnetting, ACL

Operating systems Installing and troubleshooting Windows Vista/XP/2000 Dos

Protocols/networks TCP/IP

Hardware Setting up and troubleshooting Hard drives, printers, cd-roms, cat5 cables, memory building computers

Software Removing virus and adware, Microsoft office Modules and internet explorer

Troubleshooting Basic Electronics components and circuits

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