Manager Customer Service

Vijay Patel

Fremont, California

Phone: 510-***-****; Email: ********@*****.***

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OBJECTIVE:

I am looking for a challenging senior Linux/UNIX administrator position which utilizes my superior customer service, interpersonal and communication skills.

SKILLS:

Operating Systems: Solaris, RedHat (ES) Linux, CentOS, Debian/Ubuntu

Networking: CCNA, TCP/IP, Cisco Routers/Switches, Snort/Base, Firewalls,

Load Balancers, IPTables

Languages: Perl scripting, PHP, HTML, SQL, C/C++

Application Software / Tools: PostFix, Sendmail, DNS, Apache, Tomcat, JBoss

System Monitoring Tools: Nagios, BigBrother

Backup Tools: Veritas NetBackup, CommVault

Databases: Oracle 10g, 11R, MySQL, PostgreSQL

CERTIFICATIONS:

REDHAT CERTIFIED ENGINEER (#805************)

SUN CERTIFIED ADMINISTRATOR FOR SOLARIS

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)

ORACLE CERTIFIED PROFESSIONAL DATABASE ADMINISTRATOR (OCP DBA)

Amgen, Inc., South San Francisco, CA (11/2009 – 10/2010)

Sr. Systems Administrator - Contract

• Build, document, monitor, maintain and upgrade various Linux and Solaris servers (100+) in a test and production environment. Use KickStart, JumpStart and FleshArchive technologies for rapid deployment.

• Configure and maintain various computational chemistry application such as SAS, Schrodinger, Pipeline Pilot, and Discovery Studio. Work with the software vendors and the users to resolve performance and other issues.

• Installed VMware ESX 4.0 server on HP Prolient Servers and configured Solaris 9/10/ Red Hat Linux 4.0/5.0. Also maintained 50+ virtual servers on a load balanced VMWare infrastructure.

• Advise management on performance bottlenecks and possible resolutions.

• Install, configure and manage Nagios and MRTG monitoring tools.

• Interface with vendors to resolve hardware and software problems.

• Install and configure Apache/Tomcat and LAMP stack.

• Configure and manager system backups using NetBackup.

• Participate in 24x7 on-call rotation.

Globalstar, Inc., Milpitas, CA (05/2006 – 11/2009)

Sr. Systems Administrator

• Build, Document, Monitor, Maintain and upgrade various Linux and Solaris servers (100+) in a test and production environment.

• Proactively monitor servers and systems software for problems and/or deficiencies.

• Advise management on performance bottlenecks and possible resolutions.

• Setup and configure Oracle RAC for mission critical database applications.

• Install, configure, backup/restore, tune MySQL database clusters

• Install, configure and manage Nagios and MRTG monitoring tools.

• Interface with vendors to resolve hardware and software problems.

• Configure/recompile kernels.

• Install and configure Apache/Tomcat, JBoss, PHP.

• PostFix, Sendmail administration, SpamAssassin, anti-virus, greylisting, POP/IMAP, web-mail

• LDAP/NIS+ Setup/Administration

• Manage DNS, NFS, Apache, PHP, MySQL

• Install, configure and manage firewall, OpenVPN, DNS.

• Participate in 24x7 on-call rotation.

San Jose State University, San Jose, CA (12/2003 – 05/2006)

Operating Systems Analyst – Expert Level

Work independently to provide primary Systems Administrator support for multi-server Solaris/RedHat Unix/Linux complex. Responsibilities include ensuring continuous availability of critical email, spam/virus filtering, web and network services, and reviewing, planning, and implementing new technology and direction to best serve the University

• Assisted in deployment of network based storage arrays

• Administers data Storage Area Network (SAN)

• Administers all high volume storage arrays including LUN masking, drive partitioning,

• Learned Tivoli Storage Manager enterprise backup system

• Designed the network based desktop backup system

• Administer all enterprise backups and network based desktop backups

• Architected the first SJSU anti-spam solution including the design, development and deployment of heuristic spam tagging.

• Designed and developed enhancement to anti spam system involving grey listing (sender verification and retry)

• Re-engineered the UNIX infrastructure to increase system performance while reducing system cost.

• Deployed UNIX server refresh with no downtime

• Developed high speed server OS deployment tools to reduce server installation time from 2 weeks to 2 days.

Systems Maintenance/Management

• Provide primary systems support to campus-level mission critical applications such as campus-wide electronic mail system, Web, LDAP, NIS+, and meta-directory.

• Design backup strategy for the production servers and Tivoli Manager Server administration.

• Configure and manage the Big-IP F5 load balancers for the PeopleSoft application servers.

• Email service administration (Sendmail, MIMEDefang, SpamAssassin, Greylisting, Trend VirusWall, Webmail, Courier IMAP(S)/POP(S), DCC, Razor, Pyzor).

• Install and maintain hardware and software for central and distributed UNIX systems and associated network peripherals in a heterogeneous multi-protocol environment.

• Install and maintain Sun Operating Systems, subsystems, Network support products, and hardware on Sun Microsystems installed base.

• Engineer, plan, and evolve change in the operating system, sub-system components, applications or hardware to meet changing needs of the University.

• Manage systems organization and data storage.

• Install and manage applications as requested. Provide systems-level database support.

• Provide support for Linux systems.

Systems Monitoring and Troubleshooting

• Monitors systems usage and performance to ensure availability of service and prevent unauthorized access.

Consultation and Advisory Functions

• Serve as second level support consultant for campus UNIX systems administrators.

• Research, plan, and implement additional products dependent on campus wide needs.

• Act as a technical advisor on University Computing Information technology initiatives.

• Serve as primary Unix-platform advisor and consultant for all UNIX implementations on campus.

Security Management

• Maintain data security and integrity by developing system access standards and procedures.

• Run checks on data integrity; plans and executes disaster recovery plans.

• Evaluate the adequacy of controls and security measures.

Cable & Wireless, Santa Clara, CA (01/2001- 12/2003)

Senior Consultant/UNIX Systems Administrator

Served corporate clients as a solution architect/consultant for UNIX/Linux as well as Oracle database implementations. Responsible for the installation, upgrades, and maintenance of all phases of a UNIX based client/server environment, including hardware, operating systems, third-party software, networking systems, system security and backup. Improved and administered the existing Oracle databases and applications. Responsible for internet and intranet web page development and programming.

• Managed Enterprise Linux/UNIX Servers running mission critical applications including Oracle databases, electronic mail system, LDAP, Web/Application Servers, NetApps Filers, and Legato Storage Systems.

• Installed and configured of STORedge arrays including Veritas File Systems (VxFS) as well as Veritas Cluster Servers (VCS).

• Configured and managed BigIP and Arrowpoint load balancers.

• Responsible for patch upgrades as well as server hardening. Also managed secure accounts using RSA server

• Wrote custom perl and bourne shell scripts to automate routine tasks

• Installed, configured and administered Apache and Netscape iPlanet web servers on SUN and Linux servers

• Installed and configured BIND/DNS, NIS/NIS+, LDAP, PostFix/Sendmail, SSH, PIX Firewalls, VPN

• Installed and configured numerous UNIX tools such as ssh, ttysnoop, ipfilter, MySQL/PHP database, top, sudo, etc.

• Designed and programmed custom user database interfaces using PHP language

• Performed routine UNIX system administration tasks such as user account management, printer configuration, installing SSH clients on workstations, file system backups

• Responsible for installation, upgrade, account management, backup/recovery of Oracle 8i databases

• Responsible for providing 24x7 support for production Oracle databases

• Installed, configured, and managed Windows2000 servers.

ClinicAmerica.Com, South San Francisco, CA (10/1999 – 01/2001)

System Administrator

• Hardware specification, Installation, configuration, administration of Linux (x86) and SUN production servers.

• Installation of new workstations and network peripherals

• Installed and upgraded Oracle databases on several UNIX servers.

• Re-configuring existing workstations, network peripherals including operating system, hard disks, memory and network operating parameters

• Adding and removing user accounts including the set up and removal of home directories

• Migrated Informix database to Oracle 8i.

• Designed web interface for Oracle databases using PHP and HTML programming languages

• Performing file system backups, design archives, and archive/backup restores

• Printer installation, configuration, and maintenance of the vendor interface

• Capacity planning and performance tuning

• Project management and interface with application support team and Database Administrators

• Managed LAN and print servers

• Installed and maintained oracle database

EDUCATION:

Master of Science, Engineering, Louisiana Tech University, Louisiana

PERSONAL:

U.S.Citizen

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