Ken Cox Resume - March 09

Kendall Cox, PMP

Phone: 206-***-****

Email: *******@*****.***

Location: Snoqualmie WA

SUMMARY

An accomplished Project Management Professional (PMP) with over fifteen (15) years experience in the Information Technology industry. Recently served as Operations Solutions Manager on the Global Foundation Services team at Microsoft and as both a Senior Project Manager and Professional Services Manager at Dell. As a Professional Services Manager at Dell provided delivery oversight and budget responsibility for up to 40 concurrent projects at any one time. Also as a Dell Senior Project Manager managed the design and development of an inaugural SharePoint/Web application to introduce and provide collaboration between 750 Faculty and 20,000 students for large community college. This resulted in the successful design, development and implementation of a solution that allows students and faculty to collaborate across 3,500 classes.

As part of Dell’s national Professional Services Project Management “Community of Practice” leadership team, have provided executive sponsorship and guidance in the growth and development of formal processes and procedures, check lists, and templates. Was instrumental in introducing an auditable, quantitative process for recognizing revenue for work performed by implementing procedures to track actuals to budget. This not only allowed Dell to report on incremental revenue by quarter but established the process for determining the earned value of all projects, allowing upper management a realistic view on the health of all projects.

Background also includes managing Unisys’s Microsoft Practice which involved managing a team of senior level consultants in designing, developing and launching a national web portal that provided standard sales tools, consultant processes and templates, as well as project management templates and tools.

Have a proven record of consistently meeting clients' expectations and requirements.

SOFTWARE/TOOLS/HARDWARE:

MS Word, MS Project, Visio, PowerPoint, Microsoft platform solutions (SMS, MOM, Exchange, Active Directory), Novell IDM, Groupwise. Virtualization (VMWare), Network routers, switches, firewalls (Microsoft ISA, Cisco PIX), Storage SAN, NAS (HP, EMC, Dell). Server/workstations (HP, Dell)

EXPERIENCE

Microsoft, Seattle WA

3/2008-6/2008

Operations Solutions Manager – Global Foundation Services

Supported internal Microsoft product groups to assure there was an overall satisfaction with the Global Foundation Services (GFS) data center services.

* Improved GFS asset accuracy for Live Meeting and FrontBridge to provide accurate billing and establish a consistent baseline for cost forecasting.

* Worked with GFS service owners to establish action plans to improve GFS services

* Worked with GFS daily operational Program Managers and Service engineers to resolve satisfaction issues.

Dell Inc, Seattle, WA

1/2005 – 10/2007

Senior Project Manager (2007)

Managed consultants serving numerous concurrent projects in delivery of Dell‘s portfolio of professional service offerings.

* Managed the installation and implementation of the Altiris product on Dell server hardware and storage. This resulted in the successful installation and implementation of the solution to allow centralized workstation management across 9 bases involving 22,000 workstations.

* Managed the design and development of inaugural SharePoint/Web application to introduce & provide collaboration between 750 Faculty and 20,000 students including email, calendaring, and grades which resulted in the successful design, development and implementation of a solution that allows students and faculty to collaborate across 3,500 classes.

Practice Executive (2005- 2007)

Managed Project Managers and consultants, as well as oversight on up to 40 concurrent projects, involving the delivery of Dell‘s portfolio of professional service offerings.

* Provided mentoring and coaching of both junior and senior level project managers with emphasis on customer satisfaction and meeting expected margin targets in growing and delivering the $5 Million/yr Dell professional services business for the Pacific Northwest as well as the $7 million/yr revenue business in the Healthcare segment for North America.

* Provided executive sponsorship and guidance in the growth and development of formal processes, procedures, check lists, templates and financial reports for the national Professional Services Project Management “Community of Practice”.

Unisys Corp, Bellevue, WA

1997 - 2004

Regional Mgr/Project Manager – Microsoft Practice (2001-2004)

Managed development of service offerings for Unisys Microsoft Infrastructure solutions as well as managed projects and consultants in delivery of Microsoft focused platform solutions.

* Managed a team of senior level consultants in designing, developing and launching a national web portal that provided standard sales tools, consultant processes and templates, as well as project management templates and tools for delivering the company’s Microsoft platform solutions.

* Provided oversight and coaching to consultants and Project Managers in the development of project plans, communication plans, design documentation, proof of concept testing and migration strategies for Microsoft platform solutions including Exchange, Active Directory, SMS and MOM.

Professional Services Mgr/Project Mgr (1997-2000)

Managed the Network consulting services business in the Pacific Northwest with responsibility for revenue targets, personnel and projects involving Network designs and implementation, technical operational plans and procedures, Disaster Recovery, Security solutions as well as assisting companies transition to outsourced Help Desk and Network Monitoring services.

* Successfully coordinated and managed the implementation of Help Desk and Network Monitoring outsourced services for a medium sized business while building out their new enterprise local and wide area networks. Installed file and print services, and deployed new client work stations as well as insured the timely training of user personnel in 8 locations over 5 states.

* Planned and managed the hardware installation for a state imaging project. The $5 million hardware budget was met in fully integrating this wide area network utilizing Microsoft platform solutions on over 70 servers and 500 Workstations connected through Cisco routers and switches. Responsibilities included coordinating activities of the customer service engineer team, third party software and hardware suppliers, and client training.

* Assembled the teams, developed the communication packages and coordinated the successful email migration for a company requiring migration of over 2,000 workstations in 24 locations spread across 19 countries.

Norand Corp, Federal Way, WA

1996 - 1997

Regional Project Manager - Western US

* Managed the development of route accounting solutions for handheld devices as well as managed training and deployment of handheld devices for specific companies across the US and Canada.

Unisys Corp (formerly Burroughs)

1984 - 1996

- Project Manager, Bellevue, WA

- Professional Services Manager, Bellevue, WA

- Technical Project Manager, Olympia, WA

- Software Service Manager, Sacramento, CA

EDUCATION

BS, Mathematics

California Polytechnic State University, San Luis Obispo, CA

PROFESSIONAL DEVELOPMENT/TRAINING

Project Management Professional (PMP)

ITIL Foundations certification

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