SAP Project Manager

CARLA CALDEIRA

SAP PM with experience in CS

Email: *****.********@*****.***

Brazilian – 30 years old

Phone: 55-11-815*-****\

São Paulo – Brazil

Qualifications on ERP and SAP environments

* **ars of Experience in Maintenance, Project System, Production and Customer Service scenarios.

Project SIEMENS BRAZIL – PM\CS Consultant – November.2011 - Actual

Sao Paulo - Brazil

Enhancements and end-users training related to Install Base procedure.

Notification Implementation

Equipments migration.

Warranty.

Return and Repair process.

Field Service Process.

Serial Number

Catalog

Project: FIBRIA (VOTORANTIM)– Data Migration (Industrial area – PM\PP) July .2011 - November.2011

Sao Paulo - Brazil

Split from the actual system for a new company. Analysis and upload Industrial data such as investments requirements, wbs elements, network, tasks, equipments, functional locations, classification and maintenance plans. Integration with AA and CO.

Responsible to design and test load programs to execute data migration with ABAP team.

Repetitive and Discrete manufacture.

Project: EPSON –CS\PM Consultant February.2011 - August.2011

Long Beach - USA

Implementation and Roll out.

Blue Print phase. Design all services Epson scenarios.

RMA

Warranty.

Serial Number treatment. Contract customer service. Repair Process in and out of Warranty. Customer Service Assistance.

Catalog

Time-based settlement

Project: BAYER Cropscience Brazil – PM/ PS and PP Consultant February.2010 – February-2011

Roll out

Upgrade PM (version 4.6b) and PS implementation. Version 6.0

Brazil.

● Notification. Work Order.

● Preventive Maintenance. Corrective Maintenance.

● Equipments and Functional locations control.

● Cost

● Integration (MM and FI-AA)

● WBS elements. WBS Network.

● Overhead projects and Investments.

Project: BAYER Cropscience Colombia– PM/ PS Consultant and PP January.2009 - February.2010

Roll out

Upgrade PM (version 4.6b) and PS implementation. Version 6.0 for Colombia. PP-PI Blue Print

● Notification. Work Order.

● Equipments and Functional locations control.

● Cost

● Integration (MM and FI-AA)

● WBS elements. WBS Network.

● Overhead projects and Investments.

● PP-PI (BluePrint)

Project: Novartis from Brazil – PP Consultant - October 2008 – January.2009

Responsibilities: Enhancements for PP-PI module.

Batch Management. FEFO rule (first expired).

PP-PI. MES Integration. IDOC. Process Order – SFC. Recipes. GxP

Project: Volkswagen from Brazil – PM Consultant - December.2007 - April 2008

Upgrade. Version 4.7 to ECC 6.0. PM module.

Project: PHILIPS from Brazil – CS\ PM Consultant – August.2007 – December.2007

Member of the CS team.

PM ( Notifications, SWO, Master Data)

Template Rollout project. MM integration

Project: Giroflex –PP and PM Consultant – March.2007 – August.2007

PP implementation. Phase = Blueprint.

MTO, Variant Configuration, Classification. MRP, CRP, Demand Management for components, SFC.

Environment: ECC 6.0

Project: Client Italbronze – SAP BRASIL – PP Consultant – September.2006 – March.2007

PP implementation. Make to stock and Make to order. Version ECC 5.0.

Reference: José Acácio – SAP Manager

Project: Client GM –– PP/PI and APO Consultant – 2006

Enhancement and implementation. Chile and Argentina.

CIF

PP/DS

Demand Planning.

IPPE Structure

The company used for short-term planning with exact times in the production plant including in-house production and external procurement. Production planning covers requirements by generating planned orders (to plan in-house production) as well as purchase requisitions or schedule lines (to plan external procurement).

Project Name: E-learning – PP Consultant – September.2005 – February.2006

Description: e-learning project for final users.

Creation of technical courses and procedure related with PP-REM, PP-PI and Discrete Manufacture based on version ECC 5.0. Worked with Infopack tool to create simulations in SAP environment. Create the database for training courses in a training environment.

Project Name: Support for Nortel Networks – PP Consultant – March.2003 – September 2005

Description: Remotely Support in SAP for users from Colombia

Remotely Support in SAP environment for users from Colombia in PP module (Production/Execution area); 1st level. End user support in Spanish and English related with manufactory environment.

NON SAP PROJECTS

Project Name: Support

Client: American Express

Role: Bilingual Support Analyst and Team Leader

Start date: 09/21/2001

End date: 05/10/2003

Description: 2nd level support in Windows and Netware environments.

Project Name: Support

Client: Cargill from Brazil

Role: Trilingual Support Analyst

Environment: Windows 98. Exchange Server 2003. Lotus Notes 6.

Start date: 10/02/00

End date: 08/15/01

Responsibilities: • End user support

Others Qualifications

● Experience in support in ERP systems like Baan, logistic environment.

● Good skills in call centre metrics and quality measurement tools. I have the ability to proactively and assertively manage support issues. I am able to perform personal computer peripheral support and diagnostics.

● Also I have a great capability to learn and apply technical information, to categorize (and solve) problems for referral to the appropriate resolution.

● Creation of Technical Handbooks and procedures to help Final users and support analysts.

Education

MBA: Project Management (2008)

Anhembi Morumbi University – Brazil – São Paulo

Languages

Spanish – Advanced

English – Fluent

Portuguese – Native

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