Customer Service

*** ******* *** ***

Collierville TN *****

Cell 901-***-****

*************@****.***

Tamakin Miller (prefer Tammy)

Objective

Experience To obtain a career with your corporation where I can maximize my skills for the growth of your organization and allow much room for career advancement.

2010-2011 LiveOps Work at Home

Independent Contactor

Sales Specialist

2010-2011 Alpine Access work at home Work At Home

Advanced Technical Support/Sprint

facilitates resolutions for customers with technical issues

troubleshooting devices such as Connection Cards, PDA's and other Sprint/Nextel products

troubleshooting data such as internet access, games, ringers, text messaging, instant messaging and downloads to smartphones/PDA

Financial Services Customer Service/American Express

Provides efficient, prompt, and empathetic credit card services in a fast-paced environment requiring the use of multiple research tools, analytical thinking, and a focus on identifying a win/win solution.

Inbound calls will include questions regarding company services, billing discrepancies, product inquiries, APR and payment issues.

2009-2009 NYK Logistics Memphis, TN

Customer Account Manager

The customer first point of contact.

Consolidated orders according to weight breaks and final destination.

Coordinated shipments while remaining in compliance with the transportation routing guide.

Answered and resolved customer inquiries: phone, fax and email.

Determined freight terms (i.e. 3rd party, Collect, Prepaid) with routing guide.

Tracked missing or delayed shipments.

Researches OS&D

Ownership of assigned accounts.

Processed and track order status.

Responsible for accurate and timely keying and release of EDI orders.

Reviewed EDI orders, interpret errors and understood the root cause.

Resolved issues between carriers, consignees

Researched and reported any financial disputes (i.e. rush orders or incorrect shipments)

Provided transaction reports to client and our warehouse (i.e. backorder and open orders).

Assisted the Department Manager special projects and lead team conference meetings with customer.

2008-2009 NSA/Kelly Services Memphis, TN

Customer Service Representative (temporary assignment)

Took inbound calls from customers calling to place new orders, refills, follow up on their orders, request refunds or exchanges.

Tracked shipments via UPS, Fedex and USPS Website

2007-2008 Accredo Health Inc/Kelly Services Memphis, TN

Human Resource (temporary assignment)

Maintained all employee benefit records using ADP.

Received documentation from various sources and distribute copies/originals to AP, Vendors, and other departments.

Assisted with new hire orientation.

Prepared new benefit records and review for accuracy to ensure compliance with company procedures.

Administered records and prepares FMLA, ADA, STD, LTD, Workers Compensation, Reconciliation and other benefit paperwork as necessary.

2005 – 2007 ATN (Concentra Health) Memphis, TN

Customer Services Representative

Answered inquiries regarding drug results, make necessary changes with a high degree of accuracy while maintaining the integrity of laboratory policies.

Performed necessary changes to accounts and test results.

Determined client needs and assist in re-ordering of supplies. Provide instructions for filling out chain of custody forms.

Tracked drug tests that are still in process or require additional testing.

Assisted in producing reports and special projects.

Education 2009–present Devry University Memphis, TN

Information System

Graduation date 2011

Skills

Software

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, intra-organizational contacts and external contacts

Microsoft Office/XP/2000/2003 Excel, Outlook

Citrix (Foursite & Viaware)

SharePoint

ADP

ACD (phone system)

References

I will provide upon request.

Contact this candidate