Manager Customer Service
Resume:
Tammy C. Faison
Douglasville, GA 30135
***********@*****.***
Career Goal
Master Scheduler, Material Planner or Supervisor in Supply Chain/Buyer
QUALIFICATIONS SUMMARY
• Strong 5 years in supply chain management, inventory/purchasing, material planning and logistics
• Quick learner with eye for cost cutting; while maximizing business performance
• Consistent track record in statistical base forecasting, scheduling, presentations, negotiation, collaboration, and team leadership
• Resourceful problem solver-Adapt in analyzing problems then formulating solutions
• Outstanding communication skills - Comfortable with all levels of public or private sector discussions.
• Highly Organized- Skilled in multi-tasking and prioritizing. Skillfully executes projects from start to finish.
• Flexible and adaptable- Assimilates new information quickly, switching roles as needed to maintain productivity. Embraces new concepts and methods
• Resourceful problem solver- Adept in anticipating and analyzing problems, then formulating solutions.
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Professional Experience
2005-present Novem Car Interior Design Austell, GA
SCM Material Planner/Logistics
Forecast inventory requirements for North American division for BMW
Management “ownership” Ford /General Motors /Daimler Chrysler/Nissan
Coordinating international shipments to satisfy production at 5 manufacturing plants
- Analyze/adjust inventory levels to coincide with lead time changes
- Maintain inventory level of 1.5K in US Plant and ordered raw materials for Honduras plant
- Process customer releases to assure orders are entered and process releases through SAP system
- Maintain strong vendor relationship; and able to negotiate past due rebates
- Consistently exceeded goals for sales, inventory management and productivity
- Daily meetings directly to Management with any issues with production in international
Manufacturing plants
- Daily teleconferences with international suppliers to coordinate production or quality issues
2002-2005 United Waste Services Austell, GA
Billing/Shipping Coordinator/Collections
- Strategically coordinated and tracked fleet to ensure optimal use of time and resources in –
Providing quality customer service and attaining company performance goals
- Developed new concepts and methods for tracking commercial accounts
- Liaison for customer issues for commercial accounts
- Scheduled activity control and logistics for door and window times of pick up
- Controlled billing for all special commercial accounts
- Batched and posted checks for residential/commercial accounts South division
- Contacted customer as needed for problem solving issues
- Reported directly to General Manager /Operations Manager
Education and Training
Production and Inventory Management Certification 2007 Novem USA
Kaizen Certified; Leadership Workshop Novem Honduras 2009
Business Administration/Legal Assisting; IRCC Ft. Pierce, FL
Knowledge of Software
SAP, Excel, PowerPoint, A/S400, A/S 200, Office, and Outlook
References
Jim Croskey; Novem Car Interior Design Austell, GA
Global Buyer
**********@*******.***
Linda Miller; Novem Car Interior Design Austell, GA
Assistant Controller; Accounting Manager
***********@*****-**.***
Mike Cochran/Vice President Sales
DTH Expeditors, Inc College Park, GA
********@****.***
Mrs. Juanita Hall
********@*******.***
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