Manager Customer Service

ALFREDO ORTIZ ALFARO

**** ****** ***.

Locust Grove, GA 30248

Phone: 404-***-****

***************@*******.***

OBJECTIVE

Securing a position that takes advantage of my career background, experience and organizational skills.

SUMMARY OF QUALIFICATIONS

- Languages: 100% Spanish, 80% English.

- Acceptable level knowledge of MS Office and Windows operating systems.

- Currently attending Exel Microsoft Office courses at Georgia State University.

- Excellent oral and written communication skills, superior organizational skills.

- Strong commitment to team work and customer service.

- Highly trainable, fast learner. Adapts well to changes and workplace pressure.

- Very good ability to interact with diverse populations.

WORK HISTORY

Jun 05 – May 10 Action Logistics

Stockbridge GA, USA

Sr. Ops. Manager

FUNCTIONS & MAIN GOALS. Responsible for all the Inbound & Outbound operations at the Stockbridge Goodyear Tires Distribution Center managed by Exel Global Logistics.

- Monthly, Weekly & Daily planning of the necessary workforce.

- Assisting & reporting to customer all discrepancies found on the IB & OB loads done, in order to keep an accurate inventory.

- Dispatching control in close contact with Exel Goodyear Wingfoot transportation area.

- Recruiting, Hiring & Training all kind of personnel.

- Compliance of Monthly Quality Objectives.

- Accurate data entry on the company Lotus system for Accounting, Billing & payroll porpoises.

- Safety Training program Compliance to all Action Logistics personnel, 2 Ops. Mgrs., 4 Supervisors, 4 Leads, 28 order pullers & 68 freight handlers

General Manager Responsible for all the Inbound & Outbound operations at the McDonough Wall Mart Tires Distribution Center managed by Exel Global Logistics. Responsible for the same activities as the ones at Stockbridge facility with 2 Supervisors, 2 Leads & 38 freight handlers.

Mar 00 – Mar 05 Roadway Express S. A. de C. V.

Guadalajara, Jalisco, MEXICO

Terminal Manager

FUNCTIONS & MAIN GOALS: Responsible of planning, direct, control, administration, operation and maintenance of the Guadalajara Terminal. RDWY is dedicating to the LTL logistic services on the import & export ops. between Mexico, USA & Canada. I was trained as a Terminal Manager during one year in Nuevo Laredo and sent it to Guadalajara Terminal on July 2001 due the loses generated in 2000 in this business unit. The loses projected were stopped on 2001 and the I&E results profit for the following years were increased substantially.

Mar 98 – Mar 00 Fletes Mexico Chihuahua S.A. de C.v.

Nuevo Laredo Tamaulipas Mexico

Division General Manager

FUNCTIONS & MAIN GOALS: Responsible of planning, direct, control, sales, administration, operation & maintenance of the Nuevo Laredo Division, FMCH is a Mexican TL carrier who provide services in Mexico & at the border for the import & export operations between Mexico & USA. Taking this business unit with 47 trucks & 92 trailers with $ 500 000.00 usd monthly income, developing an special 5 years growth plan, getting on the first year a 70% & 50% growth on the second year, leaving this company division with a total of 113 and 228 trailers with a monthly income of $ 950 000.00 usc, getting a better image of the company with a better quality, punctually & improvement the on time services on the import & export operations compromises.

Sep 88 – Feb 98 Federal Express ( FedEx )

Mexico City, D. F. MEXICO

Sr. Ops. Manager North Zone

Sr. Ops. Manager Public & Government Relations

Sr. Ops. Manager Hub & Ramps

Metropolitan Operations Sub director

FUNCTIONS & MAIN GOALS: Responsible of planning, direct, control, sales, logistics, administration & controlled growing of the import & export air & land operations of the company in Mexico country, getting a continuous growth of the annual incomes during almost nine years, since one million dollars in 1989 to almost 34 million dollars in 1998, the operation in Mexico began in the 5 major cities with a Queen air airplane, 45 vans and 123 employees, The Mexican operations were growing until offer services in 18 major cities, having 197 vans, 438 employees & handling the operation of 3 Boeing 727-200 in Toluca, Guadalajara & Monterrey, offering the FedEx services from Mexico to 2500 cities around the world.

Oct 81 – Sep 88 Autotransportes Urbanos Ruta 100

Mexico City Urban Transportation Buses

Mexico City, D. F. México

FUNCTIONS & MAIN GOALS: Responsible of the administration of the most conflictive module with the union personnel, responsible of the administration, operation & maintenance of the 280 metropolitan buses on the assigned routes counting with 399 drivers, 157 mechanics, 89 administrative & 27 confident personnel establishing the first preventive maintenance program for the division and the first rebuild buses program on the Company

EDUCATION

- Universidad Nacional Autónoma de México (National University of Mexico)

Mexico City México.

Facultad de Ingeniería (Faculty of Engineering)

Ingeniero Mecanico Electrico (Bachelor of Electric & Mechanical Engineer)

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