Medical Administrative Assistant
Resume:
Leonel Arroyo
Chicago, IL *****
OBJECTIVE: To advance my career by acquiring a position that requires excellent interpersonal,
organizational and supervisory skills applying creative knowledge to coordinate
assignments in The Business/Medical field or related areas.
EDUCATION: Wilbur Wright College
Moraine Valley Community College
EXPERIENCE: Event Coordinator, April 2010 – Present
Del Sol Entertainment Group, Inc. Chicago, IL
• Promote all upcoming events and ensure that all contracts are accurate and meet all
guidelines
• Ensure that all clients pass city inspections
• Maintain requirements satisfactory to end of all events
• Respond to emergencies during events
• Direct all personnel to appropriate exits in a timely manner
Personal Assistant to Celebrities, January 2011 – June 2011
Helping Hand Services, New York, NY
• Responsible for planning, organizing and research
• Provide enthusiastic, professional, and quality service to our customers
• Process various inquiries to enhance our customers’ quality of life
• Assist with corporate and personal shopping/acquisition
• Process fluent knowledge of the city and the geography of surrounding areas including, but
not limited to restaurants, amenities, clubs and tourism industries to provide to hotel guests
• Make arrangements for VIP or out-of-town guests including the provision of ideas,
researching, scheduling, booking, communication and follow-up as needed
• Make arrangements for entertainment
Supervisor/Coordinator, February 2007 – April 2010
Olympic Corporation, Cicero, IL
• Managed a banquet hall that occupied up to 450 guests at any given event
• Responsible for overseeing the operations of the establishment and ensuring that our
customers were given our full attention and top notch customer service
• Guaranteed customer satisfaction by ensuring that no detail has been overlooked and that
the presentation met or exceeded their standards
• Confirmed skilled security personnel for conventions and special events
• Supervised and worked closely with nine team members
Benefit Coordinator/Patient Liaison, February 2005 – February 2007
Same Day Surgery, Chicago, IL
• Documented all insurance information at time of patient registration
• Maintained registration accuracy standards as set by the clinic
• Communicated with patients in order to complete pertinent registration as needed
• Managed incoming and outgoing billing with appropriate ICD-9 and CPT Codes
• Posted any insurance and patient payments
• Responsible for insurance verification and follow-ups
• Acted as patient/therapist liaison
• Updated patient accounts and requested continuing therapy approval from their physicians
• Registered and scheduled appointments
Administrative Coordinator/Coder, December 1997 – February 2005
Children’s Memorial Hospital/Pediatric Faculty Foundation, Chicago, IL
• Acquired detailed knowledge of CPT, ICD-9 and HCPCS coding including Medicare,
Medicaid and other third party health care programs
• Managed billing system with rapid turn-around time
• Responsible for the organization of administrative functions related to the Pediatric
Foundation
• Assisted Chief of Division with the development and maintenance of systems
• Reviewed monthly professional billing reports
• Assisted the Practice Plan Manager with the coordination of all billing and account activities
for the division of Pediatrics consisting of several subdivisions
• Responsible for processing $5.5 million in annual gross revenue
EXPERIENCE (CONTINUED)
Senior Registrar/Coding and Reimbursement Specialist, December 1992 – December 1997
Northwestern Medical Faculty Foundation/NMH
• Functioned as supervisor during management absence including monitoring work flow and
providing new employee orientation for three months
• Served as liaison to Clinical Practice Office which consisted of fourteen practices, a Managed
Care Office, Chart Management System and a Professional Billing Department to resolve
patient account issues
• Assisted with departmental productivity reports and quality control reports
• Interviewed prospective candidates for employment
CERTIFICATIONS: ICD-9/CPT Coding Certificate
Certificate in Medicare and Private Insurance claims submission
Certificate in point of service training
LANGUAGES: Speak, read and write in Spanish. Fluent in English
REFERENCES: Available upon request
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