Project Manager Customer Service

BROOKE MERKIN

**** ** ***** ******

NORTH MIAMI BEACH FL 33162

828-***-**** *******@*****.***

PROFESSIONAL EXPERIENCE

METRO BUSINESS SYSTEMS Stamford, CT 3/2010 – 8/2011

Office Administrator / Customer Service Manager

Supervised daily tech support operations for this medium-sized computer vendor

Managed B2B and end user customer support for 5 major web retail corporations

Stream-lined office administration systems through innovation

Reduced customer call volume by 30% by proactively anticipating needs

Strong team leader, efficiently resolving 100's of calls and emails daily

Quick resolution problem-solving skills for nearly total customer satisfaction

WEST LYON FARM CONDO ASSOCIATION Greenwich, CT 2007 – 2009

Office Administrator

Served as liaison for association boards, committees, operations and residents

Processed payroll, new hire and termination correspondence for 35 employees

Entered daily work orders and managed residents’ needs

Submitted yearly budget proposal to association’s accounting department

Maintained vendor contracts, licenses and insurance

Negotiated prices with various vendors; resulting in lower operational costs

Improved performance of office equipment; including server re-installation and security upgrades

US REFLECTOR Worcester, MA 2006 - 2007

Administrative Assistant

Spearheaded marketing for trade shows and advertising campaigns

Coordinated global conferencing between VP and international prospects

Responsible for all logistics including ocean, air and ground

Scheduled travel arrangements and updated calendar for VP

Tracked customer shipments and managed inventory control

Implemented new product development and automotive glass projects

COLUMBIA TECH Worcester, MA 2006

Assistant Project Manager

Managed numerous large-scale electronic assembly projects

Interfaced with clients, engineers and internal departments

Demonstrated complex problem solving skills to meet client expectations

COMPUTER SKILLS

Word, Excel, Powerpoint, Dynamics, Outlook, ACT! and Salesforce

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