Customer Service Sales
Resume:
TREVOR DECLAN GRAINGER
Surprise, AZ 85388
**************@*****.***
OBJECTIVE
To obtain a position that will benefit from my experience and strong work ethic. I am a dependable sales manager with more than 15 years in the retail, construction and sales marketplaces. I am skilled in all aspects of business management, including customer service, inventory control, employee management and customer relationship building.
EXPERIENCE
2011-Present The Bryman School/Anthem College Phoenix, AZ
Career Services Advisor
• Provides career development advisement for healthcare field students, both pre- and post-graduation from post-secondary certification programs
• Develops relationships with employers throughout the Phoenix area for job placement of graduates
• Successful case management through pre-employment services, resume writing, interview preparation and post-employment follow-up with employers and school graduates to ensure effective career placements
2006-2010 Arizona Labor Force Scottsdale, AZ
Customer Service Sales Representative
• Coordinated temporary employment for 120-150 individuals daily
• Initiated communication and new contracts with potential employer clients
• Processed coordination of payment from clients to our employees daily
• Managed high incoming daily telephone communication from individuals seeking employment opportunities and employer clients
• Ensured all payment invoices and billings were processed in an efficient and timely manner
• Trained new employees regarding office procedures, policies and compliance with federal, state and local employment regulations
2005-2006 Dollar General Stores, Inc. Phoenix, AZ
Assistant Store Manager
• Coordinated the hiring process and training for several employees at a new store location
• Assisted in all aspects of preparation and execution of establishing a new store
• Responsible for ensuring all vendor orders were processed correctly and delivered to the store daily
• Oversaw all employee relation issues, including payroll, shift scheduling, HR communications and hiring
• Processed daily bank transactions to ensure all cash transactions were accounted for and deposited before close of business
• Ensured customers were treated in a respectful and gracious manner by all employees
2003-2005 Dillards Department Stores Littleton, CO & Mesa, AZ
Sales Associate and Lead Customer Service Representative
• Excelled at serving the Men’s Department customers’ needs, such as assisting with merchandise, successfully closing sales and purchases
• Ensured all customers that entered the department were assisted in a courteous manner and greeted with a smile immediately
• Trained new Sales Associates on all aspects of working for the company, from cash handling, processing new stock orders to outstanding customer service
• Constantly received positive comments in writing from customers, co-workers and supervisors
• Assisted in merchandise floor plan layouts of the Men’s Department and re-stocking of apparel as needed
1995-2003 Roadstone, LLC Dublin, Ireland
Purchasing and Sales Manager
• Responsible for the purchasing of concrete, asphalt and stone paving goods for company’s major roadwork projects
• Managed up to 12 employees at a time, including scheduling, ensuring all work was completed and assigning employees to various work sites
• Successfully marketed company to new outside clientele in bids for large road construction projects
• Oversaw sales of products and services to large and small Irish businesses
EDUCATION
1998-2002 FETAC Professional School Dublin, Ireland
• Completed several business sales and computer courses in coordination with employer’s continuing professional education program
1987-1998 Century Management School Dublin, Ireland
• Completed several college level courses in business management, customer service, communications, marketing and employee management
• Obtained professional certifications for completed courses
1979-1987 Scoil Bhride School Dublin, Ireland
• Attended public school for primary through secondary general studies program
• Certification in general studies rewarded upon completion of program
ADDITIONAL INFORMATION
• U.S. Permanent Legal Residency and Work Authorization granted in 2004 (copies of Permanent Legal Resident card and authorization documents available upon request)
• Volunteer Officer on City of Surprise’s Citizens’ Patrol; up to 60 hours per month in service to community, including traffic control, event safety, parking enforcement, accident scene assistance and administrative duties (2010-2011)
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