Front Desk Sales

Malinda Dix-Hunt

*** ****** ****** ****** *, Silver Spring, MD 20910

Tel: 301-***-**** Cell: 301-***-**** Email: *******@***.***

EDUCATION

Strayer University Online: Pursuing B.A. in Business Management Fall 2010

The Catholic University of America: Pursued B.M. in Vocal Performance 1995-2000

SKILLS

Type 50 WPM; Utilize Microsoft Word, Outlook, Excel and Access; Springer Miller, Opera, Epitome, Delphi, OnQ R&I and OnQ Operating Systems

ADMINISTRATIVE EXPERIENCE

Front Desk Agent, Embassy Suites Chevy Chase, Washington DC 2010-Present

• Registration and cashier for busy front desk

o Check in guest, handle cash ($200 bank), collect method of payment, update guest profile

o Messages, packages, group arrivals and billing

o Promote Hilton rewards program, make sure members get their amenities

• Set up third party bookings, package rates, split folios

• Concierge

o Maintain brochures and maps

o Arrange tours, make restaurant reservations, promote events in the city

o Print Boarding Passes

o Arrange transportation (taxis, cars, limousines)

Night Auditor, Embassy Suites, Chevy Chase, Washingon DC 2010-Present

• Balance F&B checks, reconcile telephone and movie reports

• Run Outlet Distribution, Transmit EDC Reports

• Bill No Shows, Print Dues Outs, Change the Date

Enumerator, US Census Bureau, Rockville, MD Spring 2010

• Received assignments that involved locating housing units

• Conducting interviews with respondents:

o Explaining the purpose of the census

o Recording data on a paper questionnaire

Reservation Supervisor, Hilton Washington DC/Silver Spring, MD 2007-2010

• Answered Reservation calls, providing service that exceeded guest’s expectations

• Assist Revenue Manager with Groups, Room lists and Resumes for 263 room hotel

o Checked group resumes for Method of Payment, Routing, Rate changes

o Posted checks to group masters

o 2nd party credit card authorizations: posted to individual reservations and group masters

o Front desk system agreed with Sales’ resumes: VIP/contacts names, special accommodations, key packets for tour group arrivals

• Sales liaison to the front desk, especially booking reservations for corporate clients

o Corporate client profiles, matching SRP and tracking

o Covered Front Desk: shift meetings, employee lunches, vacations, fire drills

o On site reservationist: liked to have all fields filled especially; email address and phone#

Receptionist, Toyota North America, Washington, DC 2004-2007

• Greet Visitors and Maintain Guest Register.

• Selected phone system; Programmed automated responses; Communication central for all departments.

• Created Weekly Calendar, Library and Inventory Lists for office supplies and pantry.

• Provided support to their Administrative Staff especially: Hospitality and setup for Meeting Rooms.

Front Office/Communications, Ritz-Carlton, Washington DC 2000-2004

• Selected phone system; programmed automated responses

• Serves as communication central for hotel

• Noted Guests’ Preferences, Noted and Delivered Guests’ Messages.

AWARDS/HONORS

Beta Phi Chapter of Sigma Alpha Iota (SAI); Scholarship, Daughters of the American Revolution, Scholarship

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