Customer Service Project Developer Software .Net

Manoj Gogoi

Tirupati Icon, Sector No-**,

Flat – 601 A- wing, Kamothe, New Mumbai

Mobile – 932*******

Email – ************@*****.***

OBJECTIVE

To work in a challenging and competitive environment and to use best of my abilities to become result oriented person by developing and managing software projects in fast-paced environment & to prove ourselves as an asset to the organization.

TECHNICAL SKILLS

Key Skills: Actuate 8, Oracle10g, VB.NET, SQL Server 2000, Inetsoft (9.0, 9.5, 10.0, 10.1,10.2,11.3), Crystal Reports 9 & above

Additional Skills: VB6.0, ASP.NET, Java, C++, Sybase, UNIX.

EXPERIENCE

Current Employer :Feb, 2008- Till Date Seeinfobiz Pvt. Ltd Mumbai, Maharastra Working at client site: HDFC Bank Mumbai.

Designation: Team Lead & Report Development Architecture.

Job Profile:Inetsoft 10.2, Oracle 10g (PL/SQL), UNIX

Reporting Tool: Actuate 8, Inetsoft 9.0-9.5-10.2.

Previous Project:Feb, 2011- Nov, 2012 Seeinfobiz Pvt. Ltd Mumbai, Maharastra client site: IBM Pune.

Designation: Sr. Software developer & Report Development Architecture.

Job Profile:Inetsoft 10.2, Oracle 10g (PL/SQL), UNIX

Reporting Tool: Actuate 8, Inetsoft 9.0-9.5-10.2.

Previous Employer : Aug, 2007 - Jan,2008 Waban Software Mumbai, Maharastra

Designation: Software Developer.

Job Profile: VB.Net 2.0, VB 6, Oracle 10g (PL/SQL), Actuate 8, UNIX (AIX).

August, 2006 - July, 2007 WEBX Guwahati, Assam

Designation: Software Developer.

Job Profile: Oracle 10g (PL/SQL), VB.Net 1.5, Actuate 8.

April, 2001- July 2003 N.I.T.E Sivasagar, Assam

Designation: Junior Software Developer and Faculty.

Job Profile: VB 6.0, SQL Server 2000, C++, Sybase.

Total years of experience: 8 + Years.

Inetsoft Reporting, BI: 4+yrs

Sybase : 2Yrs

MS SQL 2007: 2+ Yrs

Oracle Exp 10g: 4.10 years

Actuate 8:2 yrs

PROJECT DETAILS

CURRENT PROJECT:

Project: CLICK.. Power and Speed Statement (Telecom Statements) Seeinfobiz,Click-PSS

Client: HDFC Bank, Kanjurmarg Mumbai, I-Think Tower

Description: Migration of all existing reports to Inetsoft reports(SRT's) and additional BI part including DHTML bill view and Analysis (Viewsheet/Crosstab/selection grid etc), Currently working in HDFC Bank Credit card statement.

Technology used: Reporting tool- Inetsoft 10.2 ver, Java 1.6 (portal)

PREVIOUS PROJECT:

Project: CLICK.. Power and Speed Statement (Telecom Statements) Seeinfobiz,Click-PSS

Client: Vodafone/ IBM Pune.

Description: The web-based billing application provides customers with an easy-to-understand and user-friendly bill layout, which can be interpreted by just about anyone. The bill conveys all billing details in a very straightforward manner, such as cost reversals, usage charges, monthly charges, roaming, STD, ISD etc. Moreover, bills can be generated in different languages for different customers.

CLICK– PSS helped Vodafone/Hutch with a uniform bill format delivered to their customers across different locations and circles. This improved centralized customer support and branding across circles.

To implement this solution across the sixteen circles, CLICK - PSS had to connect and consolidate data from various hybrid data sources such as the BSCS billing system, databases and Electronic Data Interchange (EDI) files.

To reduce payment Turn around Time (TAT), the CLICK – PSS system delivers bills in different electronic formats like email, web, fax, sms etc in addition to the printed statement. The systems has a unique bounce tracker module to check for emails read, returned or undelivered to track customer receipt and status.

With CLICK - PSS, Vodafone customer service personnel at their call centers, view the exact same copy of the bill mailed to customers. As both the customer and the customer service personnel are viewing matching data page for page, communication is greatly enhanced and queries can be efficiently resolved in a timely manner.

CLICK – PSS can assist s in order to track usage and calling patterns. A user can slice and dice statement data to analyses usage based on call number, duration, time, amount etc.

Responsibilities:

Database designing for report part (Procedure, Triggers. etc).

Development of different reports Actuate 8.0.

PLSQL, Query tuning in UNIX environment.

Procedure writing procedure (business logic).

Design docs.

Project: CLICK.. Power and Speed Statement (Banking Statements) Seeinfobiz, Click-PSS

Client: KOTAK Bank.

Description: CLICK-PSS solution provides Statements for ICICI-BANK customers across various products and services offered by the bank. The solution is being introduced to enable the Bank to generate statement information that is better presented in a customer friendly format. The solution enable sending Electronic Contract Note and Transaction Order Confirmation to customer in PDF format making it read-only and password protected to ensure that only the authorized user is able to see the contents. Furthermore, the statements will be digitally signed, and same will be emailed to the customer. CLICK will provide to take print copy of bounced mails. Error logs and Reconciliation reports will be generated by this solution. SIB will receive the source data in CSV for credit card, loan, CASA. Once the source data processed Consolidated statements are generated.

Responsibilities:

Development of different reports.

Development of Merging of Bill Generation and Invoice Generation Handling process.

Generate various types of Reports on Actuate.

Deployed the billing reports on web portal.

Query development, procedure (business logic) in UNIX environment.

Design docs.

PREVIOUS PROJECTS:

Project: Waban LIMSTM Waban Software

Client: USA and Japan Research Organizations.

Description: Four projects for, Waban LIMS which is a laboratory information management system that supports clinical genotyping, sequencing, expression, microarrays (including Affymetrix®), clinical pathology, pre-clinical, and other pharmacogenomics and biomarkers related processes. Waban LIMS provides

Comprehensive sample management and tracking capabilities with complete chain of custody information and upgrading present VB6 controls to VB.NET.

Responsibility:

Migrating VB 6 modules to VB.Net 2.0.

New modules in VB.Net 2.0

Database PL SQL.

Database PL SQL testing by UTPL modules.

Design docs.

Project: Analysis Utilities Modules (ERP).

Client: Savla Cold Storage (Asia's No.1 Cold storage) located in Vashi Mumbai.

Description: Analysis utilities module generates reports and help in various ways to find the most demanding item's, profitable item's, performance and productivity of workers, or it helps in predicting which slot may become empty so, that we can inform the that particular client about their item, Comparisons of profit or anything with any year, so that we can improve those error's for better growth and performance of the company, this module more or less like SAP system the main difference is that it is not a web application like SAP. (almost complete).

Responsibility:

Database designing.

Crystal reports.

Database PLSQL.

Design docs.

Project: Database Utility Tool (Using VB.NET and SQL 2000). Waban Software

Client: In house project.

Description: It is a help module which help's in comparisons of two database which means what are the objects which are present in each other and what are those which are not present in any of them so, that we can find out our latest changes.

Responsibility:

Database designing.

Database PLSQL.

Procedures, cursors.

Design docs.

Project: Complete Payroll System, Using VB 6 and SQL 2000 Waban Software

Client: Benzer world pvt ltd. (Having many molls under the same banner)

Responsibility:

Payroll modules in VB 6.

Database PLSQL.

Report developed in Crystal report.

Design docs.

Project: Student Detail Software using VB.NET and SQL 7.0 (Free lancing).

Client: i.net.infosys (Education Institute) - Rajgarh Guwahati (Assam),

From 01/06/06 to 1/07/2006.

Description: Maintains database of student starting from admission, attendance, exams, fees etc in schools and colleges and payroll system for faculty and other staff's.

Responsibility:

Complete project develop in VB.Net 2.0.

Database designing.

Design docs.

Project: Courier Management System using VB 6.0 and MsAccess. WEBX Guwahati (Assam).

Client: ELBEE couriers, from 20/08/2006 to 30/09/2006.

Description: Automation of courier services including barcode generation for items this system helps, starting from taking items from the customers and delivery of that item to given address work just like speed post facility system.

Responsibility:

All modules developed in VB 6.

Database designing in MS Access.

Design docs.

Project: Fleet Management System using VB.NET and SQL 7.0, WEBX Guwahati (Assam).

Description: This package maintains supply chain management. Client having 200 trucks and need a software that maintains all in and out through computer.

From 10/10/2006 To 30/11/2006.

Responsibility:

All Modules developed in VB.Net.

Database designing.

Database PLSQL.

Design docs.

EDUCATION

National Institute of Information Technology (NIIT), Guwahati, 2006

Bachelor of Science in Information Technology (B.Sc - IT) (70% - B Grade).

Intermediate:- H.S(Sc) with Physics, Chemistry and Biology from Assam Higher

Secondary Education Council (AHSEC), 1996. (With 50%).

AISSE, CBSE Kendriya Vidyalaya, 1994 (With 55%)

CERTIFICATION

MCP (Microsoft Certified Professional).

DNIIT course 2003-2005. (2 years program)

AIT course (One and half year), NIIT, 1999-2001.

Sun Java Certification, NIIT, 2001.

MS-SQL 7.0 Certification, NIIT, 2001.

Quality Management Program, NIIT 2001.

HONORS & ACTIVITIES

Awarded 1st Prize in Software Development Competition, State level held in Assam engineering collage guwahati and selected as team leader.

Best talent 2008-2009 award for current company Seeinfobiz Pvt Ltd.

Revarded for Best work done in migrating all design from actuate to inetsoft 10.2 including BI, for vodafone/IBM pune.

Creating & developing Programs, Software, and Watching movie.

Date of birth: 20th Dec 1978.

Contact this candidate