Customer Service Management
Resume:
Carlos Alfredo Avila Estrada
******.*******.*****@*****.***
EDUCATION:
Masters of Science: Industrial Management GPA 3.72/4.0
University of Central Missouri, Warrensburg, MO, 64093
Bachelor of Science: Computer Science GPA 3.0/4.0
University of Central Missouri, Warrensburg, MO, 64093
SPECIALIZED COURSE WORK
• Engineering Economy
• Industrial Management
• Productions & Operations Management
• Management Quality Systems
• Management Information Systems
• International Management
• Organizational Dynamics
• Facilities Engineering • Database Theory and Applications
• Software Engineering
• Analysis and Design
• Operating Systems
• Programming Languages
• Data Structures
• Computer Architecture
• XNA Game Programming in C#
SKILLS
• C++, Object-oriented design, Java, C#, VB.NET
• Web technologies: HTML, XML, ASP.NET,web forms, validations, master pages, CSS
• Database: SQL, Microsoft SQL Server and Access
• Platforms: Windows, Macintosh, Linux, remote desktop configuration
• Excellent trouble shooting and problem solving skills.
• Technical writing, business-technical documents, presentations and tutorials.
• Microsoft Office, Word, Excel, PowerPoint, Outlook.
• Fluent in Spanish and English: reading, writing and speaking.
EXPERIENCE
Assistant Manager: Central Parking System
Date: 11/06/2011 – Present
• Responsible for assisting and managing multiple facility/business locations. Responsible for managing and recommending program and projects that adhere to approved operational standards, budgets, schedules, revenue summaries, maintenance reports, bank statements, event’s meetings, supplies, safety inspections OSHA.
• Responsible for Monitoring revenue and expenses to ensure performance on budget.
• Responsible for supervising 20 employees. Responsible for managing employee relations through staff development, communication and safety recognition programs. Review employees’ performances.
Graduate Assistant (Library): University of Central Missouri, Warrensburg, MO, 64093
Date: 01/05/2010 to 05/10/2011
• Supervised 15 student workers to ensure a strong customer service.
• Created user tutorials and internal employee technical documents.
• Provided technical support with Microsoft Office, scanners, printers and internet issues.
• Installed Windows Server 2000, Windows XP, Windows Server 2008 and Windows 7
Computer Lab Assistant (Library): University of Central Missouri, Warrensburg, MO, 64093
Date: 08/20/2007 to 05/10/2008
• Provided technical support to patrons with Microsoft Office, scanners, printers and internet issues.
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