Project Manager Customer Service

SARA TEIXEIRA DE CASTRO

**** *.*. **** ****** #D*07 Miami, Florida 33156

Phone: 786-***-****; E-mail: ************@*******.***

PROFILE: Effective, contributing team member who consistently adheres with integrity to the highest standards of ethics and personal performance. Focused, results-driven professional who effectively supports management initiatives, and excels as a communicator, project manager and decision maker. Poised, flexible, self-motivated and highly organized individual who learns quickly with exceptional attention to detail.

SKILLS:

LANGUAGES: English, Portuguese and Spanish

COMPUTER: Microsoft Office, Word, Power Point, Excel and Outlook,

EDUCATION:

Miami, Florida FLORIDA INTERNATIONAL UNIVERSITY

April 2010 Master of Science in Criminal Justice

Miami, Florida ST. THOMAS UNIVERSITY

December 2008 Bachelor of Arts in Psychology

EXPERIENCE:

Miami, Florida DISCOVERY COMMUNICATIONS

2011 Production Assistant, Digital Media

Process content and production deliveries in Portuguese and Spanish

Execute QA for product development and new releases

Identify and resolve issues found in the live environments

Miami, Florida GLASS JEWELRY

2006-2007 Administrative Assistant/Event Coordinator

Managed business operations and marketing efforts for market awareness, trends and response

Initiated and promoted private functions and trunk-shows to attract new client

Prepared price list and maintained updated product files

Organized office activities and maintained office supplies

Maintain a record of all advertisements in brochures, magazines, price lists, etc.

São Paulo, Brazil PROJETO FELICIDADE Non-profit organization benefiting underprivileged children with cancer

2004-2006 Project Coordinator

Developed fundraising events and attracted philanthropist support

Coordinated and organized educational activities and field trips

Actively participated in Board of Director meetings to improve the overall objectives

Miami, Florida FOR EYES OPTICAL

1998-2001 Customer Service and Sales Associate

Performed data entry and manipulation and managed financial transactions

Processed and followed thru on customer order

Organized office activities and processed shipments and purchase order

Generated return customers by offering attentive and personalized service Maintained office supplies, prepared direct mailings and updated filing system

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