IT Manager, Systems Engineer, Network Engineer, Systems Administrator

Albert Lee

*** ****** ****

Volo, IL *****

Phone: 248-***-**** • Email: ***.*****@*****.***

Summary of Qualification

A highly organized and detail-oriented technician with 5 years of computer related experience. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. A self-motivated, team oriented professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at any organizational level.

Education

BAKER COLLEGE – Auburn Hills, MI

- Bachelor of Information Technology and Security: June 2009

- Associates Degree of Applied Science: August 2006

Professional Experience

FIDELITONE LOGISTICS, Wauconda,IL

Workstation Technician 2009-2010

Provided remote support to resolve any computer related issues to over 20 locations across the United States.

Responsible for a telecommunications project that deployed over a hundred Blackberry phones across the country to several remote locations.

Supported Windows mobile, Iphone, Blackberry, and Palm OS mobile devices.

Managed EMC Retrospect backup software and server, as well as sending backup tapes to a secure offsite.

Maintained an Avaya VoIP phone system and AUDIX voicemail system.

Provided Windows desktop support that included Install, repair, and maintained computers and servers.

Supported Microsoft Active Directory Domain Environment 2003/2008 and Microsoft Exchange 2003/2007.

SHORE MORTGAGE, Birmingham, MI

Helpdesk Administrator 2006-2009

Receive and respond to incoming calls, e-mails and helpdesk tickets regarding IT issues, including software, hardware, networking and data security.

Design, install, assemble and configure computers, network infrastructure devices, and peripherals.

Administered the company’s application, databases, Windows Active Directory file/print and Citrix Metaframe environment that included over 150 employees.

Implement, and maintain file/folder, databases, and Active Directory hierarchy backups using Symantec Backup Exec.

Over sought Cisco VoIP phone system: Cisco CallManager and Cisco Unity.

Configured Cisco catalyst switches that allowed expansion and growth of VoIP and computer use.

Maintained and foresee the network security, Windows group policy, and software updates, per business needs and expansion.

Create user application documentations and trained end users to operate software applications and peripherals.

Technical Skills

Expertise: Microsoft Certified Professional (MCP), Microsoft Desktop Support Technician (MCDST)

Platform: Windows 9x, 2000, XP, Vista, 2003 & 2008 Server, AS400

Software: Microsoft Office suite (Word, Excel, PowerPoint, Outlook) 2003/2007

Virtual PC, VMWare, Active Directory, Symantec Ghost, Symantec Antivirus, Citrix Metaframe, Captaris RightFax, eCopy, Ultra VNC, Microsoft SQL Server 2000/2003, Astaro VPN, Acronis Backup & Recovery, Avaya VoIP Site Administration software, Dameware NT Utlities, PC Helpware.

Hardware: Cisco 3800/2800 Routers, Cisco Catalyst 3560 Switches, PC compatible

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