Customer Service Manager
Resume:
Barbara M Coca
Pinole, Ca. *****
************@*****.***
*********@***-***.***
_____________________________________________________________________________
Objective: To obtain a job that provides challenges and opportunity for learning experiences and advancements.
Skills:
• Microsoft Office
• Microsoft Excel
• Data Entry
• 10-Key Numeric Keypad
• Customer Service
• Multi-Tasking
• Excellent Organizational Skills
Qualifications:
• Detail Oriented.
• Ability to prioritize and plan daily activities.
• Computer literate.
• Work well in a fast paced environment.
• Exceptional knowledge of clerical procedures such as word processing, managing files and records and other office procedures and terminology.
• Profound ability to understand the implications of new information for both current and future problem solving and decision making.
Experience:
6/2007 – 9/2010 AIG Insurance/Chartis Insurance, San Francisco, Ca.
Premium Audit Technician
• Review premium audits to check the accuracy of the computations.
• Responsible for processing multi-state workers compensation, general liability and automobile audit invoices
• Communicate with underwriters, bureaus, producers and insured.
• Accomplishments: Recognized for completing special projects.
• Employee of the month in 2008 and 2009.
3/1990 – 6/2007 AIG Insurance, San Francisco, Ca.
Senior Clerk
• Answer telephone and provide customer service.
• Receive and enter data via phone, fax and mail.
• Prepare daily status reports for auditors, brokers and insured.
• Process all kinds of critical and rush reports.
• Responsible for mailing clients all proper documents.
• Responsible for office supplies and maintenance of office equipment.
• Train new employees on various department functions.
• Set up policies for policy renewal and prepare documents for manager review.
1984 – 1989 Fireman’s Fund Insurance, San Rafael, Ca
File Clerk
• Responsible to answer all incoming and outgoing calls daily.
• Organize and arrange endorsements, attachments, invoices and client files for archive department.
• Assign classifications on premium audit invoices.
• Preparation of monthly reports for managers reviews.
• Responsible for training all new employees.
• Fax, copy and create all documents as assigned.
Education:
1984 Presentation High School, Berkeley, Ca.
General Education
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