Customer Service Administrative Assistant

CHARISSA STRONG

***************@*****.***

CAREER OBJECTIVE

Innovative professional seeking an Executive Assistant position where extensive knowledge and experience in office management, leadership and organizational skills will enhance company effectiveness.

BACKGROUND SUMMARY

Diversified management experience and proficiency in computer applications to include Microsoft Office Suite and Lotus Notes. Organizational development and team building skills. High degree of attention to detail. Superior communication skills to include written, verbal and interpersonal skills with an ability to communicate with all staff levels. Able to work with minimum supervision. Particularly effective in resolving complex organizational problems in relation to increasing productivity and recovering lost revenues. Excellent decision-making skills. Determined and highly motivated individual with exceptional organization skills and leadership qualities.

EDUCATION

Graduate studies in Business Administration with concentration in Information Systems, in progress

Keller Graduate School, Morrisville, NC

B.S. in Business Administration, December 2008

Mount Olive College, Mount Olive, NC

PROFESSIONAL MILITARY EDUCATION

Enlisted Professional Military Training, June 2000

Community College of the United States Air Force, Lackland AFB, TX

PROFESSIONAL WORK EXPERIENCE

Administrative Assistant, 2011 - 2012

Durham Housing Authority c/o Davis Technical Staffing & Consulting, Durham, NC

Recruited to resolve moderately complex administrative problems for the Chief Operations Officer and Operations Department. Maintained complex calendar for Operations and Hearing Officer, including arranging and scheduling appointments and meetings. Prepared correspondence, expense reports, board reports and PowerPoint presentations that included tables, graphs and imported excel spreadsheets for high-level meetings. Attended meetings, compiled action items, prepared and distributed minutes. Managed collection loss and maintained trespass list. Managed telephone calls and monitored emails for the Operations Department and Hearing Officer. Responded to questions tenants and public housing applicants. Bring time sensitive information to Chief Medical Officer and Medical Director. Managed the public housing waitlists and maintained files for housing applicants.

Executive Assistant, 2010 – 2011

UNC Health Care c/o Premier Staffing, Chapel Hill, NC

Provided overall administrative management for the Department of Learning and Organizational Development. Coordinated a variety of business related functions such as finance, budget, personnel, space and facilities planning, grant administration, maintenance and policy interpretation and dissemination of a large, complex and active department. Performed varied clerical duties in support of general and special office activities to relieve departmental staff of clerical and routine responsibilities required to maintain an efficient and effective operation. Managed relevant meeting preparations including securing conference space and coordinating any necessary catering or technological needs. Coordinated new hire orientations for up to 150 new employees. Exhibited superior customer service by responding to emails and voicemails promptly and comprehensively. Surveyed students and compiled results to improve course feedback and results.

Administrative Specialist, 2005 - 2010

Office Team, Chapel Hill, NC

Prepared and processed weekly and bi-weekly payroll for staff. Maintained payroll files. Supervised one full-time and one part-time staff assistant responsible for general departmental administrative support including copying, faxing, mail distribution, and assistance with departmental projects. Scheduled and arranged activities effectively; making and confirming travel arrangements, coordinating appointments within prescribed schedules. Maintained files and retrieved records in accordance with established procedures and filing systems. Provide telephone or in-person assistance to internal and external customers by providing immediate information or direction to other outlets for resolution of problems or issues. Provided general office support including opening and distributing mail, filing, faxing, copying and ordering/maintaining inventory of all office supplies.

Office Manager, 2005 – 2009

SYMBL c/o Crown Marketing & Associates, Chapel Hill, NC

Managed the administration of office procedures. Interpreted departmental and divisional policies and procedures, made decisions on specific operating problems and issuing instructions in the name of the department or division head. Organized logistics for five east coast warehouses. Operated with the authority to affect, interpret, or implement management policies or operating practices. Independently generated complex and detailed presentations and reports. Controlled and maintained records of departmental or divisional contract and budget expenditures informing appropriate staff members of financial status of various projects and/or in matters of significant financial impact. Identified and managed potential vendors and reviewed qualifications of each. Assisted and advised department or division head and staff members on administrative problems. Compiled reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Support business operations and strategic planning with analysis and recommendations based on data. Supervised and coordinated the work of designated employees reviewing completed work for adherence to instructions or correctness. Recommended various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.

PROFESSIONAL MILITARY EXPERIENCE

United States Air Force Reserves, Seymour Johnson AFB, Goldsboro, NC 2000 – 2008

COMPUTER SKILLS & SOFTWARE APPLICATIONS

Advanced proficiency in Database Management, FedEx and UPS shipping systems, Taleo Recruiting Management Software, Sterling Payroll System, Flex Pay Payroll System, Windows 7, XP and Vista, Microsoft Office Suite (i.e. Access, Word, Excel, Outlook, PowerPoint and Publisher), Lotus 1-2-3 and Notes, NC State E-Procurement, Learning Management Systems, Tenmast Housing Software, Opera Reservations System, Student Survey Class Climate Evaluation Feedback Systems, QuickBooks, Internet, Webmaster, Type 65+ wpm and willingness to learn other systems and applications. Demonstrated expert proficiency in Adobe Acrobat. Able to prepare graphs, create tables and utilize statistical templates.

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