Oracle Certified Professional (OCP) and Student
Resume:
Kwet Fong Tjong
Framingham, MA, 01702
(Cell) 617-***-****
(Home) 508-***-****
EXPERIENCE 15 years of Information Technology experience with experience in Oracle,
SUMMARY SQL coding and other high level programming languages.
Works collaboratively with teams and as well as individually to
successfully meet and exceed business objectives. Be able to quickly
adapt to new challenges and work effectively in a customer focused
environment.
Strong knowledge of current and emerging technologies including:
Software C, C#, C++, AT&T Conversant (VRU), IBM DirectTalk,
Visual Basic, Pascal, PL/1, COBOL, Fortran.
Databases Oracle 10g, Sybase RDBMS, Paradox, SQL, Oracle PL/SQL.
Oracle Tools Oracle Enterprise Manager (GRID Control), TOAD,
Oracle SQL Developer.
Operating Systems Solaris 9.X, Solaris 10.X, VMWare,
Red Hat Linux, VAX/VMS, IBM Mainframe.
Certification Oracle Database 10g Administration (OCP).
WORK Consultant 1999 - 2002
HISTORY State Street Global Advisors. Quincy, MA.
Analyzed, designed and programmed Voice Response Unit using
IBM Direct-Talk.
Wrote SQL, SQL*Plus & iSQL scripts which provided needed functions for
the VRU to validate callers, select, update and verify all relevant
customers information. Projects were always finished on time and
customers satisfactions were always the priority number one.
Quality Assurance / Quality Software Engineer 1999
Domain, Westwood, MA.
Designed and automated procedures to test statistical software.
Senior Systems Analyst 1985 - 1998
John Hancock Mutual Life Insurance, Boston, MA.
Developed middleware and stored procedures to insert data collected from
the VRU into Sybase databases and to retrieve data from the databases
to the VRU.
Modified, enhanced and maintained Recruiting system using Pal/Paradox
and SQL. The system enabled John Hancock’s home office to keep track
information about agents.
Designed, developed and maintained PC Mgroup Commissions System, enabling
the home office to keep track of commissions generated by each agent.
Designed and developed a Visual Basic application that combined both
recruiting and commissions systems into one user friendly system.
The system reduced the learning curve of the new user.
Designed and developed a Visual Basic application that combined both
recruiting and commissions systems into one user friendly system.
The system reduced the learning curve of the new user.
Modified, enhanced and maintained Keyfile system to keep track of the
agent passwords on PC and mainframe system. The system used Visual Basic,
access and IBM Mainframe. Wrote and maintained technical documentations
including user manuals and tutorials after product released.
Harvard University, Cambridge, MA 1987
Consultant /PC Technical Support.
Assisted university community with IBM - PC technical problems.
Installed IBM - PC systems, printers and software packages.
Owner and Manager of Restaurant 2003 – 2007
Spice King and Lollicup Teazone Café, Boston, MA
Managed 8 Employees on day to day operations
Trained and Advanced Employees based on work performance and provided
Employees with formal performance evaluations.
Researched demographics for location and customer base and created
routine workflow.
Investigated, created, and tested new products.
Maintained competitive market by being creative, innovative and
well priced.
EDUCATION Bachelor of Science in Electrical Engineering with an emphasis in
Computer Software.
Northeastern University, Boston MA, May 1985
Deans List.
Oracle 10g Certified Database Administration Program
American International College, Braintree, MA 2008 - 2009
* SQL, SQL*Plus, iSQL*Plus, PL/SQL, Oracle Supplied Packages, Data Pump,
SQL*Loader, Enterprise manager, DBCA and SQL Tuning.
* Oracle installation, database creation, tablespace and data file
management, database objects administration, storage management, archive
and undo segment maintenance, memory management, database security and
auditing, database links, flashback technology, conventional Cold and
Hot Backup, cloned database, Backup and Recovery with RMAN, Duplicate
Database with RMAN.
.Net and Java Programming
American International College, Framingham, MA 2009
HONORS Technology Advancement Award in designing and programming Voice Response
Unit to help company’s help desk in reducing the number of customers calls
to the financial and insurance specialists.
Special Award for turning over near dead project to become the first and
successful LAN based system for the company. The system was intended to
be used for just one year and users were still using it when I left the
company in 1998.
Received a special award from users for overall satisfaction in quality of
the work and the total commitment to complete the project within a very
tight schedule.
Customer Satisfaction Award for completing the team projects and
individual projects on time and to the customers satisfaction.
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