Manager Customer Service

**** ****** ***** • FALLON, NV *****

PHONE 775-***-**** • E-MAIL *******@*****.***

GREGORY P. MOON

SUMMARY OF QUALIFICATIONS

Ten plus years management experience in distribution, manufacturing, and hospitality industry. Experienced in hiring, training, disciplinary actions, employee improvement plans, goal setting, coaching, and performance management. Eight years experience with Lean Manufacturing Principles including Kaizen, 5s, TPS, TPM, and Value Stream Mapping. Excellent people skills, conflict resolutions skills, presentations skills, and computer skills.

EDUCATION

1989 – 1995 University of Nevada, Reno Reno, NV

Bachelor of Science in Business Administration, Logistics

PROFESSIONAL EXPERIENCE

8/2010 – Present WCW Corporation Fallon, NV

Property Manager

- Provided leadership for 52 hourly associates and 6 shift managers in a 24/7

hotel/casino operation.

- Managed PL for all aspects of casino/hotel operation.

- Developed, implemented, and affectively managed all casino policies and

procedures.

- Responsible for hiring, training, and providing feedback to all associates.

- Insured all gaming regulations and company policies are being adhered to.

- Responsible for all site activities including purchasing, janitorial and

capital projects.

10/2006 – 10/2009 First Independent Bank of NV Fallon, NV

Community Banking Officer

- Solicited new business for the bank providing financial solutions for both business and individual customers.

- Provided excellent customer service to new and existing customers.

- Provided operational support as needed including, cash counts, balancing vault, filling ATM, safe deposit attendant, and opening/closing branch.

- Familiar with banking products and branch operations.

- Familiar with state and federal banking regulations.

1/2006 – 07/2006 A.R.E Inc. Fernley, NV

Production/Warehouse Manager

- Managed the start up of a new production line, including hiring, procurement of materials, defining new production process, implementing quality control process, and providing training for all new employees.

- Provided leadership for 4 production supervisors and 60 production employees.

- Scheduled daily workload to maximize daily throughput and equipment utilization.

- Provided weekly metrics to top management including, cost, quality, and delivery.

- Responsible for procurement, inventory control, planning daily usage, and inbound/outbound shipments.

10/2004 – 9/2005 Arrow Electronics, Inc. Reno, NV

Production Manager

- Managed 6 production supervisors, and 115 production employees over 50 pieces of programming equipment.

- Managed all budgets involving manpower and equipment.

- Worked in conjunction with production control, engineering, and quality to ensure on time delivery of quality products.

- Provided Lean training to all employees focusing on the reduction of waste and day to day usage of Lean tools.

10/2002 – 10/2004 Arrow Electronics, Inc. Reno, NV

Kaizen Promotion Officer

- Successfully implemented Lean Manufacturing Principles in 3 manufacturing

and distribution facilities.

- Worked with outside consultant on 15 plus Kaizen’s to eliminate waste in all

distribution and manufacturing processes.

- Created and provided Lean training to over 150 hourly associates.

- Extensive and practical knowledge of TPS, TPM, Kaizen, Standard Work,

TAKT Time, 5S, and Value Stream Mapping.

- Worked closely with operations, quality, scheduling and engineering to

successfully implement process improvements.

7/1998 – 10/2002 Arrow Electronics, Inc. Reno, NV

Warehouse Supervisor

- Schedule work for shift to maximize production while meeting customer delivery requirements.

- Performed hiring, disciplinary actions, and terminations based on company policies.

- Evaluated associates performance, provide feedback, and set goals on a quarterly basis.

- Participated in numerous Kaizen events as a team leader and facilitator.

- Supervised all departments, including receiving, picking, shipping, and special

customer requirements..

- Developed and implemented work procedures in all warehouse processes.

- Used Oracle warehouse management system to process all warehouse transactions in a timely and accurate manner.

2/1996 – 7/1998 Ford Motor Company Richmond, CA

Warehouse Supervisor

- Managed all warehouse functions in a highly automated warehouse.

- Worked with the United Auto Worker union on all employee issues.

- Participated in a successful ISO 9000 certification audit.

- Monitored outgoing/incoming quality metrics, and implemented corrective actions when necessary.

- Insured all orders met on time delivery standards.

Contact this candidate