Quality Assurance Engineer
Resume:
James Esbensen
mailto:***********@*****.***
PROFESSIONAL SUMMARY
• Over 14 years of professional experience in information technology management encompassing quality assurance management, test execution, requirements management, program Management, release Management, SDLC, and Defect Management
• Experienced leader of global teams of quality assurance engineers and professionals for both service provider and enterprise IT organizations and business units
• Significant experience in SDLC methodologies and best practices
• Ability to manage multiple projects and teams simultaneously across different functional and technical areas
• Proven abilities to catering to the needs of the business by translating business needs into technical requirements for implementation
• Partnership vendor management, internal consultancy and leadership experience.
• Strong ability to learn quickly, manage and operationalize new technologies while fostering partnerships with multiple business units, executive teams and external partners.
EMPLOYMENT HISTORY
COMCAST CORPORATION (04/07 – Present)
MANAGER – iOS TEAM – ADVANCED APPLICATION ENGINEERING, (CIM) (01/12 – Present)
• Created and led feature teams for iOS mobile apps and project needs
• Developed strategic development plans for offshore work in India, based on budget, project clearance, facilities, and existing standard operating procedures.
• Serve as Subject Matter Expert for the XfinityTV, Xfinity Sports and Play Now mobile applications for the iOS testing team
• Coordinated and executed testing on all iOS devices including all versions of iPad and iPhone and operating systems
• Utilize Charles to validate all API calls and output
• Established and implemented cross training for the Android team and iOS team on functionalities
• Implemented QA standards and procedures to the iOS application process
• Scrum Master for all QA meetings
• Participate in all meetings associated with the iOS releases
• Defined and maintained testing efforts with the automation team to ensure coverage on all features
• Performed Sanity testing on all Application releases in Production (Apple)
• Responsible for developing concise and accurate testing plans, procedures, test cases, determined usage needs, determined traceability, and validated traceability for each mobile app
LEAD QUALITY ASSURANCE ENGINEER WEBSITES, (CIM) (03/10 – 01/12)
• Established and institutionalized standard QA development practices and processes within the enterprise technology organization. Implemented standardized SDLC and defect lifecycle components.
• Developed strategic development plans for offshore work in India, based on budget, project clearance, facilities, and existing standard operating procedures.
• Utilized QA Best Practices methodology to drive requirements standardization and acceptance.
• Maintained full ownership over complete QA program and processes for the websites.
• Established QA entrance/exit criteria for code acceptance and sign off in the various SDLC stages.
• Established the QA SLA and footprint in the SDLC for the Agile methodology created
• Subject Matter Expert for the XfinityTV.com and Comcast.net websites
• Implemented and maintained the OS/Browser/Platform algorithm for all testing efforts
• Scrum Master for all QA meetings
• Established and maintained QA presence in Backlog Grooming, Sprint Planning, Sprint Retrospective and S2 meetings
• Created and maintained QA SLA for defect management life cycle.
• Responsible for developing concise and accurate testing plans, procedures, test cases, determined usage needs, determined traceability, and validated traceability.
LEAD QUALITY ASSURANCE ENGINEER, CET (04/07 – 3/10)
• Developed full business requirements, use cases, test strategy and development strategies.
• Created and maintained resource talent pool to establish consistent resource allocation.
• Established SLA for defect severity for the third party software vendor.
• Subject Matter Expert for all Legacy project efforts.
• Created strategic development plans for offshore work in India, based on budget and project needs.
• Coordinated and tracked multiple test efforts simultaneously for various efforts
• Managed test executions and reporting for all efforts assigned to the billing application team.
• Performed gap analysis on the team member’s performance.
• Implemented an action plan to cross train and enhance the skill sets of the team members.
• Established project plan milestones coordination of downstream efforts.
• Developed and maintained all defect reports for all projects.
• Subject Matter Expert for the Service Test Application
• LPA for HP Quality Center Test Tool Application and the Direct Net Application
• Designed, executed and maintained automated test scripts for Web Services testing using Service Test and Soap UI and QTP
• Executed SQL reports to collect data from a Shadow database via Oracle based applications.
• Leveraged Citrix Farm application to conduct parallel testing for mainframe application located remotely.
• Executed data mining queries using 3270 application (Chameleon)
IRON MOUNTAIN (10/03– 04/07)
LEAD QUALITY ASSURANCE ANALYST
• Assembled and managed team of 30+ software engineers and 2 managers in Verizon Data Services India, Pvt
• Partnered with Global Sourcing and Legal to develop and approve Project Clearance Forms for Retail Billing software applications
• Worked remotely and onsite with teams in Chennai and Hyderabad, India to conduct knowledge transfer sessions, recruitment, team development, and impart business processes; developed cross-cultural understandings across the regions
• Developed global transitions plans to streamline development work across multiple sites to reduce redundancy and improve efficiency in speed to market.
• Created resource algorithm to enable accurate support for all ‘hot fix’ production support issues.
• Coordinated multiple test efforts simultaneously for various efforts for the Tier III support team and QA hot fix team.
• Managed test executions and reporting for all efforts.
• Developed and maintained all testing documentation for each project
• Subject Matter Expert for the Road Net Mobilecast application and SafeKeeper PLUS application
• Created test plans detailed test cases derived from an analysis of functional and technical specifications for mainframe, web portal and GUI applications
• Implemented strategic plans for offshore work in Europe for international logistics projects
• Developed and executed LINUX and UNIX queries for data mining queries
• Performed Tier Three Support level and served as Triage Subject Matter Expert for production related issues.
FISERV SECURITIES INC. (02/03 – 11/03)
QUALITY ASSURANCE ENGINEER
• Responsible for Test Environment development (new and regression tests)
• Evaluated all projects in release for environment changes and completed as necessary
• Interacted with all applications groups to accommodate new/existing changes to programs/modules
• Aligned with Configuration Management to assess the stability of the release and promotion of modules to production
• Responsible for developing concise and accurate testing plans, procedures, test cases, determined usage needs, determined traceability, and validated traceability
INDEPENDENCE BLUE CROSS (02/02 – 02/03)
QUALITY ASSURANCE TEST SPECIALIST II
• Co-Partner in development and implementation of internal Software Quality Assurance team
• Developed and maintained all SQA documentation (SQA Plan, Procedures, Policy, etc). Trained all resources on SQA processes.
• Established metrics to measure process implementation and compliance.
• Partnered with SEPG for continuous process improvement for the entire System Development Life Cycle
• Responsible for monthly Test Case development
• Evaluated all projects in release for environment changes and completed as necessary
• Interacted with all applications groups to accommodate new/existing changes to programs/modules
• Responsible for developing concise and accurate testing plans, procedures, test cases, determined usage needs, determined traceability, and validated traceability.
MEDICSION (02/01 – 11/01)
SOFTWARE QUALITY ASSURANCE ANALYST
• Developed and maintained all SQA documentation.
• Tested GUI applications for a client server application
• Leveraged manual and automated testing methods
• Performed Systems and Acceptance testing of all applications
• Tested Web based applications
• Established metrics to measure process implementation and compliance.
THE VANGUARD GROUP (11/98 – 02/01)
SOFTWARE TEST ENGINEERING
• Completed SEI-CMM comprehensive training to act as CMM Assessor and subsequently trained additional Assessors for CMM Level II and CMM Level III Assessments.
• Tested COBOL, CICS, Client Server, SQL, DB2, and HTML languages, Relational Databases, and Batch testing
• Assisted with all tactical releases and elevations using functional test methods
• Tested Mainframe Applications on an NT Platform using ad hoc and regression methods
• Documented and tracked all defects.
• Created and maintained the QA footprint in the SDLC process
• Created test cases in a scalable, traceable manner
PROFESSIONAL CERTIFICATIONS AND AWARDS
Certified Tester, Foundation Level (CTFL)
Six Sigma – Yellow Belt Certification
Dale Carnegie Leadership Program – Effective Communications and Human Relations
2011 CIM Employee of the Year Award Recipient
EDUCATION
Colorado State University, December 2011
Masters of Science in Organizational Leadership
Concentration of Business Management
University of Phoenix, November 2009
Bachelor of Science in Business Management
Concentration: Management Information Systems
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