IT Technician

NISHIKI YING

Phone: 1-647-***-**** Email: ***********@*****.***

Address: ****-*** ******* ***** ******, Scarborough, ON Canada M1S0G3

OBJECTIVE

Detail-oriented and highly qualified IT Professional with 6+ years of experience and success. Possess solid analytical, communication, interpersonal, critical thinking, and problem solving skills. Currently seeking an Informatics Support position which will utilize all acquired skills, abilities, and areas of expertise.

HIGHLIGHTS OF QUALIFICATIONS

5+ years of extensive PC technical support background in IT field.

Strong concept in network design and implementation, network+ certified.

Solid experience in system administrating

Strong proficiency in MS Office, MS Windows and Linux system

Knowledge of hundreds + third party applications

Areas of Expertise

Informatics/IT Support

Customer Service/Support

Team Building/Leadership

Diagnostic/Troubleshooting

Performance Optimization

Identify Customer Needs

System Administration

Web Design/Development

Business Intelligence

PROFESSIONAL EXPERIENCE

May 2007 - August 2011

Performance Ronnaru Capital Co. Ltd. Tokyo, Japan

IT technical consultant

Led and managed a customer support team of six, supported over 800 customers in an UNIX and Microsoft environment. Successfully built, implemented and administrated company’s network consisted 50+ PCs. Contributed to the graphic design of company web site at http://japan.aclfx.net/indexe.asp

Main tasks:

• Provided office support such as network printer and file sharing, system upgrade, data migration, server room set-up and configuration.

• Provided Customer support for FX Trading software, account login problem, terminal connection errors via phone, email and fax.

• Designed, translated and updated company`s homepage

• Desktop/Server configuration, upgrade and maintenance.

• Desktop/Server Virtualization

• Maintained and assured the smooth functionality of both server and client machines.

• Contributed in training new staff on office policies and procedures

July 2005 – May 2007

Adid Electronic Inc. Canada

IT Helpdesk Engineer & Sales Clerk

Responded to over 50 inquiries from customers daily and solved 90% of their concerns. Contribute to the sales growth by 60% in the first year. Successfully persuaded numerous clients to adopt newer pc equipments and networking technologies while respecting their budget and needs.

Main tasks

• Provided onsite and in shop service for corporate and residential.

• System administrator: Administrating and maintaining company`s networking system.

• Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.

• System back-up, data migration, virus removal.

• Designed and implemented LAN using equipments such as NIC, router, hubs and switches.

• Give advice and recommendation based on customer’ s needs

TECHNICAL SKILLS

Operating Systems: -All flavors of Windows OS; Windows 95/98//XP/Vista/7/Window Server, Linux

Desktop/notebook: -Abundant knowledge and expertise in troubleshooting PC software and hardware faults.

Networks: - Extensive knowledge of LAN Equipment, including Hubs, Switches, router, cabling, NICs, and

associated software and diagnostic tools.

Windows Server: -Installing, configuring, deploying, backup and recovery, print server, configuring

TCP/IP, DNS, DHCP, NAT, RRAS, VPN, VMware, Active Directory, WDS

Terminal server and others service roles.

Ms Office : -Word, Excel and PowerPoint

MultiMedia Software: Dreamweaver 5.0, Corel PaintShop, Cyberlink PowerDirector etc.

EDUCATION & TRAINING

Red River College | Information Technology in Business Certification (Sept. 2007 - Aug. 2010)

ARC Academic Japanese Language School (Jan. 2008 - Sept. 2009)

Concordia University | International Business & Trading (Jan. 2000 - May. 2004)

CERTIFICATIONS

CompTIA Network+ Certified Technician #001*********

Canadian Driver license class 5

Japanese Proficiency Test Level III

LANGUAGES

Spoken and written languages: English and French (business level), conversational level Japanese

Mother tongue: Chinese Mandarin

REFERENCES

Mr. Ihab Antably, colleague Mr.Itoh Lee, General Manger

Adid Electronic Canada Inc. Performance Ronnaru capital ltd. Tokyo, Japan

Tel: 1-514-***-**** or 1-647-***-**** TEL: 008*-*-****-**** FAX: 008*-*-****-****

Email: ****@*****.***

Tsay Ming, President

Adid Electronic Canada Inc.

Tel: 514-***-**** Fax :514-***-****

(Currently on business trip in Asia-Pacific til February 2012 )

Contact this candidate