Customer Service Administrative Assistant

Objective:

Administrative assistant, Project Coordinator, Benefit Coordinator, and Receptionist, Currently a student in the Architectural Construction field with an exceptional 12-year customer service background.

Employment History:

Great Lakes Mechanical

3800 Maple Rd.

Dearborn, MI

2/2011- Present

Project Coordinator

Assist Project Manager, Purchase order processing, Correspondence preparation, Pull Permit from city, Schedule and coordinate inspections, Prepare Closeout document for job specific materials, Print drawing, assist accounting Dept. with Invoicing, Cover receptionist, Improvement committee member, Manage Electronic filing system for assigned jobs, Prepare and coordinate Extra work orders, Change orders and RFI’s

Snelling (Triangle Electric Co.)

Madison Heights, MI

07/2010 – 1/2011

Accounts Payable Clerk / Administrative Assistant

*Temporary Position

Assist account payable with Invoicing, payroll distribution and Assign estimate number, create electronic estimate folders, and daily updating bid list. Assist off and On site senior team with preparing and completing estimating reports, Coordinator and Event planner for office events on and off site, Order Supplies, Answering incoming calls and mail distribution.

Measure Comp

Oak Park, MI

11/01/09- 07/09/10

Quote Closer

Outbound Calls for measuring Service for Home Depot’s flooring customers; review quotes, review floor plans, calculate flooring measures, sales, and Process Credit card payments.

Vinci/Frontier- Kemper JV

Detroit, MI

12/01/08 – 06/17/09

Administrative Assistant

Personal assistant to Business and Project Managers, Duties included Document controller, prepare correspondence letter, Making travel arrangements, Manage spreadsheets, Record Minutes, coordinate company events. Answering incoming calls.

Snelling (Gensler Architect\ Design)

Detroit, MI

11/2007 - 02/2008

Receptionist

*Temporary Position

Answering Incoming calls, Coordinating meetings and special events, organized mail, coordinate firm supplies and equipment, Attendance record keeping.

First Franklin Financial

Farmington Hills, MI

11/2004 - 10/2007

Receptionist /Data Entry-Closing Clerk

Taking inbound calls, checking broker’s license, organized mail, ordering office supplies

(Promoted to data entry-closing clerk (08/2005-10/2007)

Process loan submissions, Verify borrowers Information, Run daily sales report to sales, Assist closing department.

Comcast Cable

Plymouth, MI

11-1997 - 10/2004

Customer Service /Benefit Coordinator

Answer inbound calls for sales, repair and billing

(Promoted to Benefit Coordinator 5/2002-10/2004)

Scheduling coordinator for call center employees, Assist with new hire employment documents, tracking benefit time, Assisting payroll, Correction to Adherence reports and Receptionist coverage.

Ingénue Lingerie

Livonia, MI

1/1994 - 11/1997

Manager

Oversee a group of 3-5 employees. Payroll scheduling. Stock tracking Ordering of stock. Monthly retail promotions. Hiring of employees. Assist Owner with disciplinary actions

Education: Current Student

Associate Degree

Major: Architectural Technology

School: Henry Ford Community College

Dearborn, MI

Skills and Abilities:

Proficient: MS Word, Power Point, Aspect, IEX, and easy writer II and Loan Quest. Intermediate: Excel, AutoCAD, Access, Report Runner, lotus Notes. Outlook, DyMadoc (document controller system) and VMS.

Honors and Activities:

Top CAE in sales, Quality Assurance and Adherence 2002 May, Oct, November 2003,2003 (Comcast Cable). Best Average for the year of 2005 (First Franklin) Award for Parent Participation 2007 (Academy of Westland)

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