Project Manager, Consultant

ALICIA GARNER

T: 713-***-**** ♦ **********@*****.***

BUSINESS ANALYST

Highly successful business professional with proven experience in business, research, and statistical/risk analysis. Prior accomplishments in managing profitable business serves as basis for successful career as Project Leader. Demonstrated results evidenced by reducing budgets and improving communications to decrease delivery time. Takes pride in problem solving and influencing others to help with successful completion of any project or task.

CORE COMPETENCIES

• Project Management • Continuous Improvement • Financial Management

• Cross-Functional Leadership • Market / Statistical / Systems Analysis • Team Recruitment & Development

• Quality Assurance • Resource Planning & Analysis • Performance Optimization

PROFESSIONAL EXPERIENCE

AMERICAN GENERAL LIFE COMPANIES – Houston, TX 2001–Present

Sr. Business Analyst (2007–Present)

Among leading insurance providers in North America with more than 4,000 employees at offices and service centers across country. Net income for 2008 exceeded $7 billion.

Worked across all areas in company to allocate expenses. Responsible for analyzing expenses versus costs for various profit centers within company. Performed analysis on actual basis as well as budget. Created annual budgets at profit center level.

Selected Achievements

• 90% reduction to human processing errors achieved by redesigning expense analysis processes to improve efficiency and effectiveness.

• Eliminated two weeks from overall collection time of allocation forms during budget season after improving communications with all budget center owners.

• 10% YOY reduction to budgeted expenses seen as result of performing monthly expenses analysis against cost of products.

• 70% cut to amount of overtime needed during quarterly expenses analysis by transitioning from manually inputting data to electronic information gathering.

Sr. Research Analyst (2006–2007)

Determined areas of improvement by performing competitive analysis for products. Created benchmarking reports used in analysis of new product development and product refinement.

Selected Achievement

• 12% increase in sales realized after personally writing Product Comparison Guide comparing company’s products to competitors.

Sr. Programmer Analyst (2003–2006)

Programmed software for use by insurance agents. Programmed all aspects of software, validation, calculation engines, GUI, and product definition as well as installation used to install software.

Selected Achievements

• Increased efficiency and streamlined programming by converting system code from C++ to C# code during major company software transformation.

• Designed and developed installation program in less than three months to install company’s Life Insurance Installation System.

Applications Analyst (2002–2003)

Utilized newest technologies to develop processes and procedures in order to increase revenues, cut costs, and improve applications.

• 75% reduction to testing time achieved through development of innovative regression processes that included increased automation of company software.

• Reduced call volume 55% after creating support procedures for use by marketing and customer service personnel when troubleshooting software questions.

• 25% improvement in testing efficiency witnesses as result of creating tracking system that allowed for capturing of issues via email by testers and programmers.

Actuarial Statistician (2001–2002)

Performed actuarial analysis on both new and existing products programmed into company’s software in order to streamline operations.

Selected Achievement

• Took on several projects testing new product software systems, completing all projects ahead of schedule.

FUTRON CORPORATION – Houston, TX 2000–2001

Jr. Risk Analyst

Provides premier decision management solutions and products to variety of complex technology industries with four corporate offices in United States.

Selected Achievement

• 20% increase in use of company’s Risk Management Tracking System achieved by personally writing training materials for system and implementing across all company divisions.

TAEKWON-DO AMERICA – Friendswood, TX 1997–1999

General Manager / Owner

Martial arts studio that actively trains and services over 100 clients.

Managed all aspects of general operations. Implemented advertising strategies, prepared business plans and finance documents, provided public demonstrations to increase awareness, and organized all customer service efforts to increase client satisfaction.

Selected Achievements

• Secured $30,000 in financial support for company after personally writing business plan and developing accurate three-year financial forecast.

• Achieved successful, on-time launch of business by writing business plan, initiating advertising, and obtaining financial backing within two months.

• Developed accurate and profitable pricing structures as result of using demographic data from Chamber of Commerce to determine company’s market.

• Exceeded enrollment expectations 15% through implementation of successful advertising campaign geared to specific groups within community.

EDUCATION & CERTIFICATION

Master of Business Administration (M.B.A.) The University of Phoenix

B.S. in Mathematics / Finance (Cum Laude) The University of Houston

Certification:

3rd Degree Black Belt Choong Sil Taekwondo Federation

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