Manager Customer Service
Resume:
Sarah A Atkinson
*** * **** **, ** ***** 805-***-**** **************@*****.***
Summary
I am a result driven leader with a strong background in sales, management, hiring and recruiting. With creativity, I have led multiple sales teams on to achieve their best in securing above average results. Eleven years of experience has given me the ability to quickly read customers and employees as to maximize results without sacrificing customer service.
Professional Experience
Chase Bank
Lending Manager – San Francisco, CA
November 2011 to Present
Manage a team of 12 to 14 loan officers within multiple branches. My job positions me to handle all escalated customer complaints and manage the loan process as needed. I also work closely with two district managers as counterparts concerning branch integration between my loan officers and other bank employees to successfully develop a united front.
Chase Bank
Bank Branch Manager – Atascadero, CA
Feb 2010 to November 2011
Managed a team of 7 to 12 people at the Atascadero branch. The Atascadero branch was in a peer group of 165 branches within the United States. Within eight months I was able to move the standing of this branch from the bottom 10 to one of the top 10 branches. I was honored to win three of Chase Bank’s top awards given to branch managers. Additionally, I promoted 3 staff members into various management positions. As a result of my successful management style I was contacted on several occasions to assist other branch employees with the advancement of their careers
Harbor Lending
Marketing – San Luis Obispo, CA
June 2009 to January 2010
It was with this company that I learned how to network and become part of a community beyond my own work environment. I also expanded my sales skills as per client building and enhanced my public relations skills.
HSBC (HFC / Beneficial)
Assistant Branch Manager - Long Beach, Ca
December 2007 to April 9, 2009
Reason for Leaving : Company shut down all operations in the United States
Worked side by side with Branch Manager to maintain a positive, productive work environment while also overseeing that my sales goals were met.
Was ranked # 3 in a seven (7) state region in new money for May 2008
Relieved my Branch Manager on several occasions when he was on vacation or sick and achieved above average results.
Relieved my District Manager in September of 2008 and was ranked #1 for the work in the division performed during this time.
Relieved other Branch Managers throughout the above named time period.
HSBC (HFC/ Beneficial)
Branch Sales Manager - San Francisco, Newark, Cerritos, Ca
June 2003 to December 2007
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Had tremendous success with increasing both production and profitability while I managed in both Northern and Southern California.
Maintained above average numbers while also overseeing the branch audits, underwriting for credit quality and leading my staff to produce while keeping the focus on good customer service.
Developed creative marketing plans and training approaches to keep things fresh and my staff engaged to meet their goals.
Did multiple district relief assignments and achieved above average results even when managing my peers.
Key Accomplishments
Achieved Million Dollar Club 8-10 times
Achieved certified hiring and recruiting status as a manager in my division in 2004
Achieved certified management trainer status in 2005
Loan Account gain of 13 million in 2006 led the District
Achieved Presidents Council 4 times
Was on District Manager succession training program
Employee Trainer Experience
I co-facilitated numerous training classes to include new hire trainees and account executive meetings with the District Manager.
Education
High School Diploma – Lemoore High School, Lemoore CA
2 Years at the College of The Sequoias, Visalia CA
Activities
Habitat for Humanity / Junior Achievement / Rebuilding Together
Chamber of Commerce / Community Events /
Sarah A. Atkinson
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