Customer Service Sales
Resume:
Paula Daly
Franklin, MA
**********@*******.***
OBJECTIVE
Seeking position in the customer service field.
EXPERIENCE
SUNNEX, INC. July 2006-Sept 2011
Customer Service Manager Waltham, MA
• Issued and logged return authorization numbers including paperwork to repair or credit returns.
• Processed credits to customers for returned items.
• Extensive contact with purchasing agents, sales representatives, engineering, shipping and receiving departments.
• Invoiced the daily shipments and sent out the Daily Sales Report.
SERVOLIFT EASTERN CORPORATION Jan 2003 - Dec 2005
Customer Service Representative Boston, MA
• Received and processes customer orders by telephone, fax, mail, and web.
• Entered order information in the order processing system, verified and corrected inaccurate customer information and collected new information on customer contacts.
• Provide regular communication to clients regarding order tracking/product availability by telephone and written correspondence.
• Initiated required action for response to customer service request for order changes including the maintenance of order information files and communicated changes to the appropriate personnel.
TUTHILL VACUUM SYSTEMS Sept 1993 - Mar 2002
Customer Service Representative Canton, MA
• Addressed customer problems, complaints and inquires, including providing sufficient follow-up by phone, email, or letter to ensure customer satisfaction.
• Mailed and/or faxed product quotations and order confirmations to customers.
• Worked closely with sales and distribution departments to resolve customer issues/situations.
• Maintained quotation files and sales order files.
SKILLS Macola Operating System
Visibility Operating System
SAP R6 Operating System
Legacy Operating System
Working knowledge of Microsoft Excel, Word, Access and Outlook
EDUCATION
South Boston High School, June 1973
References available upon request
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