Customer Service Management
Resume:
RAJITA BHUSAL
Beaumont, TX, Zip: 77705
e-mail:*************@*****.***
Summary:
• 3 years of experience of handling customer requirements in different industries.
• Extensive qualifications in all facets of information systems methodology from conceptual
design through documentation, implementation, user training, quality review, and enhancement
• Experience in communicating with the client on regular basis to elicit, analyze, validate, specify,
verify, and manage the real needs of the project stakeholders, including customers and end users.
• SAP certified business Associate with SAP ERP 6.0 .Knowledge of how the fundamental
integrative business processes interact within SAP ERP, including: Procurement, Manufacturing,
Planning, Project Management, Sales, Customer Service, Enterprise Asset Management,
Financials, Human Capital Management and Analytics
• In depth knowledge of creating system diagrams, has developed the E-R diagram, class
diagram, Data Flow diagram, Use cases, flow chart. Familiar with the software such as Smart
Draw, Microsoft Visio, UMLet that create system diagram
• Experienced in business process engineering and software development life cycle, including
analysis, design, development, testing and implementation of software applications
• Highly motivated team player with strong management, interpersonal, administration, problem
solving and decision-making skills. Good at managing multiple projects simultaneously
• Highly proficient in Microsoft Office Suite.
Professional Experience:
Brain Digit IT Solutions Pvt.Ltd (Singapore) June, 2009-July, 2011
Specialized in Web Application Development framework, Joomla Extensions and Component
Development and ecommerce solution
(Business Analyst)
My responsibilities included handling various activities of the project like information gathering,
analyzing the information gathered, documenting the functional or business requirements. I also wrote
test plans and test cases of the business process or application.
• Bridged the gap in domain understanding between the client and technical team. Coordinating
with the stake holders to translate the business requirements into actual project plan.
• Created Functional Requirement Document (FRD), Detailed Requirement Design
Documents (DRD).
• Created Use Cases, User Interface Designs, Report Specifications, Print Specifications and
System to System Interfaces.
• Identified areas for automation
• Created Change Request Documents. Analyzed the change request and co-ordinate the changes
required with the development team.
• Look after all the documentation part of the software. Worked as a technical writer for
www.sageframe.com(web application development framework based on asp.net)
andwww.gobingoo.com(Joomla extension for classified ads)
• Prepare the report using Crystal Report.
• Meet with the programmer and Quality Assurance officer to discuss about the features of the
products and strategy to enhance customer service.
• Keep track of the release of all new versions. Manage the proper documentation of changes in
every new version released.
• Search Engine Optimizer: Generate the Title, Metatag and Keyword for website.
• Selected as “Employee of the Month “for the month of February 2011
Panchakanya (Nepal) May, 2008-June, 2009
No 1 steel company of Nepal
(Business Analyst SAP)
As a Business Analyst I was involved in various business operations and helped the organization to
achieve cost-effective production with increased quality, efficiency and satisfied customer service.I was
documenting the business process by identifying the requirements and also in finding the system
requirements. I was responsible for implementing the same in SAP. Also took an active part in data
modeling and business modeling.
•Develop detailed work flow for Material Management and Production Planning departments
of the factory and identify check points
•Worked with production managers to design and implement tools and controls to achieve
performance goals and compiled and presented chart presentations to them on a regular basis
comparing performance and quality trends against set goal
•Analyzed inventory to determine minimum quantity to keep warehouse stocked on optimal level
•Extensively worked on documentation for Functional Analysis
•Managed MM/PP in SAP ERP and identify the key integration point
• Correspondence with clients and vendors on a regular basis.
Nepal Rastra Bank (Central Bank of Nepal) Jan, 2007-August, 2007
(Intern, Bank Supervision Department)
• Analyzing the working process of internal administration department, which keep track of all
the works of Supervision department, and make report on the findings
• Assisting the work supervisor decide on the software requirement for internal administration
system which will reduce the work load of the department by automating all the related work
processes electronically.
Education:
Lamar University, Beaumont, Texas
(AACSB Accredited Programme)
MBA (August 2011- Present) (Expected Graduation Date: December,2012)
Major: Enterprise Resource Planning
-Major Course: ERP Overview, Business Intelligence, Supply Chain Management and E-Commerce
Kathmandu College of Management, Kathmandu, Nepal
Bachelors of Business Information system (BBIS)
Major: Management Information System
-course Work: Principles of management, economics, finance, Accounting, Management Information
System, Software Technology, Electronic Commerce, System Analysis and Design.
Technical Skills
• ERP Applications: SAP NetWeaver
• Databases: Oracle, MS Access, SQL
• GUI/Tools: MSWord, MS Excel, Crystal Reports, Snagit, Photoshop
• Business Process Modeling Tools: MS VISIO, Smart Draw, UMLet, Bx Query Analyzer
• Supply Chain Management Tools: MS Project MS Access
• Programming Language: basic knowledge of C, C# and java
• Platforms: Windows NT/2000/XP/Vista, Windows 7,MSDOS
• Accounting Software: Microsoft Quick book, Tally
Certification and association:
• Affiliated with Teradata University Network, Nepal Young Entrepreneur
• Certification: SAP certified Business Associate with SAP ERP 6.0
• Junior Achievement Economics (2006)
• Junior Achievement Success Skills (2007)
Reference available upon request
Contact this candidate