Senior Software Engineer / Business Analyst

Rucha Kulkarni

Email- *******@*****.***

Objective

Looking for challenging position as a Senior Software Engineer / Team Lead / Business Analyst.

Professional Summary

• 6 years of experience in Telecom domain for one of the largest telecom company, British Telecom (UK), with key expertise in Service Assurance and Billing Solutions.

• 6 years of SDLC experience includes - Requirement Capturing, Designing, Coding, Testing, Debugging and supporting Mainframe system using COBOL, JCL, PROCs, CICS, EAZYTRIEVE, REXX, and IDMS on MVS system.

• Team leading, work package and customer co-ordination.

• Good knowledge of SDLC, ISO & CMM methodologies and Software Configuration management. Team Player with excellent communication, strong analytical and interpersonal skills. Enthusiastic to learn new things, ability to multi task and work independently.

• A keen follower of software processes and frameworks.

Technical Skills

• Languages – COBOL II, REXX, JCL, CICS, Eazytrieve, and SQL (exposed)

• Database – IDMS, ORACLE (exposed)

• Utilities / Tools – TSO/ISPF, SDF II, XPEDITOR, FILE-AID, CLARIFY BRIDGE TOOL, VISIO, ABEND-AID

Professional Experience

Tech Mahindra Limited

• Jan 2008 – May 2009, Team Lead, Project – CSS Billing - BFPA

CSS Billing manages PSTN (landline) billing of British Telecom. Team Lead in CSS Billing – Bill Formatting & Printing, leading a team of 10 and was single point of contact for various developments / enhancements / maintenance within the project. Responsible for -

 Preparing Work Package / Development Quality reports.

 Review of Work Package estimation, planning, preparing schedule and monitoring the delivery.

 Mentoring and training resources

 Have worked in major work-package such as Migration of data (ETL) from legacy to new strategic systems.

 Employee assessment , grading via Annual Appraisals with Goal Setting, setting KRAs (Key Result Areas) for coming year, Evaluation and Performance Review Discussions

• Jan 2006 – Dec 2007, Senior Software Engineer, Project - CSS Billing – RCDM

As a Senior Software Engineer in CSS Billing – Bill Receipting & Debt Management, was onsite & offsite co-ordinator and worked on customer query resolution, support for various developments / enhancements / maintenance. Responsible for -

 Work Package estimation, query resolution, delivery support and customer co-ordination as well as conducting conference calls.

 Requirement capturing, designing, assistance in developments, configuration management (entire SDLC) and delivery to System Testing.

 Investigating and resolution of tickets raised for any program / job failures and queries as part of Maintenance / Support using Clarify Bridge Tool.

 Writing new / enhancing COBOL programs, JCLs, PROCs using XPED, FILE-AID, SDF II, CICS, Eazytrieve

• May 2003 – Dec 2005, Software Engineer, Project - CSS Repair Management

As a Software Engineer in CSS Repair Management (service assurance – provision for logging and tracking landline faults), coded and tested various developments / enhancements / maintenance. Responsible for -

 Writing new / enhancing COBOL programs, JCLs, PROCs using XPED, FILE-AID, SDF II, CICS, Eazytrieve

 Carry out Unit Testing, investigate and resolve tickets raised for any program / job failures as part of Maintenance / Support.

Education

• B.Sc. in Computer-Science from University of Pune, India (May-2003)

• M.S in Software Engineering from BITS Pilani, India (Jan 2008)

Achievements

• Awarded “Best Manager” (company specific incentive award) for leading the team through a very important and strict deadline driven work package for British Telecom.

• Awarded “Pat on the Back” and “Cookies” (company specific incentive awards) for excellent work in delivery support and quick ticket resolution.

• Received customer appreciation (British Telecom, UK) for quick resolution on critical job failures and delivery of good quality work packages.

• Awarded for Long Term Association with Tech Mahindra Limited.

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