Administrative Assistant/Clerical

Veronica M. Silva

*** ********** ***** ***. #**

San Jose, CA 95111

Msg.408-***-****

***********@*-****.***

OBJECTIVE: Seeking a Receptionist position.

SKILLS:

● Excellent customer service skills ● Cashier

● Multi-Line phones ● Scheduling

● Computer knowledge ● Generated office procedure

● Data entry ● Work well under pressure

● Collections ● Able to operate office machines

WORK EXPERIENCE:

Teller Cash 1, Check Cashing, San Jose, CA 10/07-01/08

Cashed checks; answered incoming calls; handled collection calls; verified bank status and customers; money orders; balanced drawer at beginning and end of shift; performed money wires through Western Union; promoted reloadable visa prepaid cards; created accounts for new clients; approved payday loan with bank account status and employment information and approved payday loan amounts.

File Clerk/Volunteer SCC, In-Home Support Services, San Jose, CA 06/07-07/07

Filed, date stamped incoming mail; sorted incoming mail and time cards; maintained and updated data base; and tracked cases of in-home support provider.

Dental Receptionist, Dr. Michael Marcus, San Jose, CA 08/02-02/03

Answered incoming calls; scheduled and confirmed appointments; verified insurance Eligibility; greeted patients; sterilized, prepared rooms, dental equipment and supplies; provided fluoride treatment to patients; developed x-rays; opened office daily; maintained order of supplies and ordered supplies as needed.

Cashier, Big K-Mart, San Jose, CA 03/02-08/01

Responsible for handling all transactions; cash, credit, check, coupon and other specialty transactions; Maintained cash drawer at a high rate end of shift balance accuracy. Delivered friendly and courteous customer service to all customers; Relieved fellow employees for breaks and lunch; Assisted with price checks when needed.

Customer Service, Baskin Robbins, San Jose, CA 01/01-05/01

Prepared, stocked and serviced ice cream and yogurt based desserts and specialty beverages in an attractive and appetizing fashion while adhering to strict safe food handling protocols; Maintained an immaculate food service and customer seating area; Provided friendly and courteous customer service to all customers; Performed cashier duties with a high level of accuracy; Opened and closed store.

EDUCATION: Received G.E.D., Morgan Hill Adult Education, Morgan Hill, CA

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