Customer Service Supply Chain

John DeWitt, MBA, CPIM

*** ******* **** ** • New Whiteland, IN 46184 • 765-***-****

***********@*****.***

“An ambitious and driven materials professional seeking a leadership position with the opportunity to make a difference.”

SUMMARY OF QUALIFICATIONS

• Masters of Business Administration Degree

• Bachelor of Science Degree in Operations and Manufacturing Management

• APICS CPIM Certification

• Experience in high-volume, tier-one automotive suppliers

• Experience in FDA approved Medical Device Manufacturer

• ERP implementation project leader for Sage MAS 500 ERP software

• Fluent in MRP

• Have managed and developed other people

• Experienced in working and communicating with variety of suppliers and customers including Ford, Chrysler and Mazda

• Passionate about absolute 100% customer service and satisfaction

• Well respected by all levels of an organization from production worker to upper management

• Excellent writing and verbal skills

• Excellent computer skills

EDUCATION

Indiana Wesleyan University, Greenwood, Indiana Graduated Aug 2007

Degree: Masters of Business Administration 3.8 GPA

Ball State University, Muncie, Indiana Graduated July 2001

Degree: Bachelor of Science in Operations and Manufacturing Management with a minor in Psychology

Certifications APICS CPIM Certified

Key Courses Manufacturing Planning and Control Systems, Managerial Accounting, Detailed Scheduling and Planning, Execution and Control of Operations, Master Planning of Resources, Corporate Finance, Organizational Structure and Design

Worked 40-50+ hours/week while pursuing my degrees.

COMPUTER SKILLS

Sage MAS 500 and 200. JD Edwards, World Writer, AS400, Future 3 and System 21, Ford DDL, Chrysler CMMS, Microsoft Excel, Word, PowerPoint, and Outlook

EXPERIENCE

Polymer Technology Systems Inc, a point of care, FDA approved medical device company in Indianapolis, IN.

Supply Chain Manager 9/11 to pres

• Managed the transition from spreadsheet scheduling and reporting to utilizing MAS 500 ERP

• Worked with systems analyst to establish MAS 500 inventory categorization (purchased product lines) for better reporting and control of inventory

• Source, negotiate with and establish new vendors

• Negotiated and set up VMI program with printing companies with net 30 payment terms only upon usage

• Decreased supply chain nervousness by expanding the planning horizon and giving vendors future releases and forecast.

• Communicated specific incoming quality procedures with suppliers to aid in first time quality

• Reset all safety stock levels

• Established supply chain metrics such as inventory turns, sales order fulfillment and purchase price variance tracking.

• Reorganized all vendor files from failed audit to 100% FDA compliance

• Created vendor performance metrics

• Created SCAR process

Operations manager 5/08-9/11

• Manage four production supervisors with 20+ employees

• Implementation Project leader for fully integrated MAS 500 ERP system

• Redesigned the documentation and production reporting process to incorporate MAS 500 ERP system

• Initiated cost-saving lot prequalification process that saved over $500,000

• Developed and manage production scheduling process for Chemical Production, Strip, Quality Control and Packaging departments

• Saved over $85,000 in qc testing in 2010 due to scheduling improvements

• Near 100% customer service rating

• Created membrane allocation, usage and tracking and control system

• Established inventory bin location control that has led to 98% inventory accuracy as of last PI.

• Began tracking and posting a variety of production metrics including percent to schedule, scrap tracking and downtime

• Reduced WIP to a minimum through capacity balancing and JIT scheduling through all processes

• Overall inventory reduction of $1.5 million through working with purchasing and ordering to a set plan and establishing longer planning horizons

• Interact daily with and well respected by all levels of employees

NTN Driveshaft, Inc., a tier-one automotive CV joint supplier in Columbus, IN.

Master Scheduler 11/05-5/08

• Create Master Production Schedule for over 100 CVJ assemblies for fourteen different automotive customers.

• Ship 400,000 plus assemblies per month.

• Increased customer ratings from an average of 97% to 99.5% in first six months.

• Reduced expedited outgoing freight from $20,000 to $0 per month.

• Supervise component schedulers and production control specialist to ensure component availability to support the master schedule.

Production Control Scheduler 8/04-11/05

• Schedule and create dispatch lists for sixty individual manufactured components through fifteen turning, five heat treat and thirteen grinding work centers.

• Worked with senior management and production department to develop transaction process from forge plant to CVJ plant.

• Set up all MRP parameters for assigned parts in JD Edwards ERP system

• Appointed to cross functional inventory accuracy team.

• Work with engineering, quality and production departments in developing new parts for PPAP and first mass trials.

• Reduced WIP by 50%

Plastech Engineered Products Inc., a tier-one automotive injection molded exterior components supplier in Elwood, IN.

Materials Analyst and Service Coordinator 10/02-8/04

• Developed and maintain raw material and component scheduling process based on current and forecasted EDI releases

• Primary supplier contact for our plant

Managed several supplier changes

Experience in launching new programs

• Manage EDI releases and schedule production for 450 service parts shipping to four Ford customer service destinations and one Mopar distributor

• Increased Service rating from 79 to 96 in first three months

• Developed all new internal process for manufacturing and storing current and future service requirements

• Created and Implemented new process to control expendable packaging inventory

Central Manufacturing Inc, a metal stamping component supplier in Parker City, IN.

Production Control Specialist 8/01-10/02

New Venture Gear Inc., a tier-one automotive manual transmission supplier in Muncie, IN.

Machine operator and Jobsetter 6/96-8/01

References upon request

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