Developer Sql Server .Net Data Application Customer Service

SUSHMA

734-***-****; ***************@*****.***

Skill Summary

• About 6 years of experience as a Software Analyst, Web Developer, Web Designer and Software Programmer.

• Experience in analysis, design and development of client/server, web based and n-tier application.

• Expert in developing windows applications, web applications using C#,.Net,ASP.NET, ADO.NET, Microsoft .NET Framework 2.0/3.0/3.5/4.0, WPF, WCF, XAML,Report Viewer and SQLServer 2000/2005/2008/2008.Involved in various phases of the Software Development Life Cycle (SDLC).

• Web Developer using C#, ASP.NET, and XML in Visual Studio.NET environment.

• Experience working in ASP.NET, SQL server, ADO .NET and web building, maintenance.

• Creating Website using Master Pages.

• Extensive knowledge in developing sites using ASP.NET, HTML, DHTML, CSS, J Script, XML, and Visual Studio.

• Developed ASP.NET Web pages by using Page Life Cycle.

• Knowledge in designing database schemas, Stored Procedures, Triggers, Cursors, Functions, Views, Joins on SQL Server 2005/2008 and exposure to Oracle 10g.

• Sound knowledge on to use server controls like Calendar, DataSet, DataRepeater, DataGrid, Repeater controls and also knowledge of Data Architecture.

• Excellent Knowledge in creating User Custom controls for Windows and Web applications.

• Intermediate Knowledge of Web Services and LINQ.

• Broad knowledge of all stages of software development, including design, programming, testing, implementation and support of distributed applications.

• Created N Unit test cases for automatic testing and implemented Object Oriented Designing.

• Sound knowledge of Object-Oriented Concepts.

• Creative, Analytical, innovative, and result-oriented team player with ability to meet deadlines.

• Personal skills include Systematic and Objective problem analysis, ability to work in a team, high degree of initiative, and effective time management; excellent customer relations and leadership quality with good communication skills.

• Reliable team player and individual contributor with strong sense of accountability and solid managerial abilities. An effective problem solver, enthusiastic, committed and creative.

• Possess very good written and oral communication skills, problem solving and excellent client interaction skills.

Language Skills

Programming Skills C,C++,CoreJava,C#,.NET,Perl,XAML,WCF,WPF

Web Technologies ASP.NET, Classic ASP, HTML, XSLT, VXML, IVR, Web Services, PHP, AJAX,Silverlight

Scripting Language

Technology XML,CSS, JavaScript, Jquery

MSFT.Net Framework 1.1/2.0/3.0/3.5

Development Tools Microsoft Visual Studio 2003/2005/2008

Versioning Tool Subversion SVN, Visual Source Safe(VSS)

Operating Systems UNIX, LINUX, Windows 9X/2000/XP/Vista/Windows 7

Databases SQL Server, MySQL, Informix, Oracle 9i, Access

Web Servers IIS5.0/6.0

Testing Unit Testing, Functional Verification Testing, Integration Testing, Performance Testing.

Employment Experience

Software Analyst (May 2010– to date)

West Corporation., Omaha, NE

I am working in the West Notifications group at West Corp whose primary responsibility is to deliver real-time notifications to clients located anywhere in the world using over the air services like voice, email, text or fax. My work usually involves identifying and analyzing the core requirements needed for the applications along with implementing them. My responsibilities also include tasks like determining the project schedules and to make sure that things are going according to plan till the product is delivered to the end user. Following are the few applications I was involved with:

Fedex Alerts:The purpose of this application is to notify and provide information to the customers regarding their shipments like the delivery date, time, type of signature required etc. This application would help in reducing the operating costs for clients by substantially decreasing the number of order status calls and reducing redelivery attempts thereby increasing customer satisfaction. The challenge included scheduling the notification call exactly one day before the delivery date taking into account the different time zones which are present in US. The main part is hitting the different web services and based on those results performing the different business logic and send real time alerts and notifications to customers in their preferred channels like VOICE, TEXT, EMAIL.

Responsibilities:

• Design and Developed the application using .Net Technologies.

• Developed a windows Service using C# and also used Threads.

• Implemented Object-Oriented Concepts in every task.

• Developed a process to FTP file from clients, create file in required text format and FTP back to clients.

• Utilized ADO.Net Data Objects such as Data Reader, Dataset and Data Adapter, for consistent access to SQL Data sources.

• Used LINQ to SQL for retrieving the data efficiently and just in time manner. Used LINQ for its Compile-time checking for syntax errors.

• Involved in writing Stored Procedures, functions, views for processing, easy maintenance of the database.

• Used Subversion (SVN) for the purpose of version control and source code maintenance needs.

• Developed Utility Classes like Cache Factory provider, log4net Wrapper amongst others that

helped in configuring the various Cross-Cutting Concerns of the application.

• Used technologies like Web Services (SOAP, WSDL), XML, XSL for communicating with other

applications and components and to expose the generated reports there by facilitating

information sharing.

• Used WCF for developing new web services for the service layer and calling existing web services with required bindings.

• Used Perl for coding the network layer.

• Review test plans and testing of modules and systems.

Monitoring Portal :

This is a web application where client support team can login and keep monitoring the daily status and small research requests like a particular phone number is sent which type of notification. Entering a particular phone number can view the actual message sent and the time frames including retry attempts.

Responsibilities:

• Developed modules of the application in ASP.NET,Silverlight and involved in writing C# code.

• Used WPF features for UI design using XAML.

• Implemented and maintained an asynchronous, AJAX based web pages for improved user experience.

• Extensively used JavaScript for client side validations and used JQuery .

• Written Stored Procedures, triggers in SQL Server 2008 and Data List, Details view, Dataset Classes for data manipulation.

• Involved in unit testing and Nunit testing of application.

• Used SQL Profiler for Troubleshooting issues in the application.

Kaiser Surveys:

This notification campaign will allow Kaiser Permanente to send a voice call to the customers asking them to provide feedback so as to monitor the quality of the services they have received. The application can reduce costs and improve customer service by proactively contacting customers asking for their feedback to improve the service. Capturing feedback in a timely manner proved to be a good technique to capture the requirements from the end user and actually improved the overall customer satisfaction.

Responsibilities:

• Developed the application which involved working on the Application’s Design Aspects, Use Cases and ways to implement it.

• Design and Developed a campaign using C# with the help of .Net framework3.5, ASP.NET, C#,

ADO.NET, XML, XSD, SQL Server 2008 and Visual Studio 2008.

• Design and build the MySQL Database tables to be used to store the large Client side

information and campaign information.

• Manage customer opt outs according to the client needs into WEST application specific opt out

database and then filter all input records against those database entries using XML, My SQL, XSLT.

• Provide feedback to the client regarding input file errors that failed validation, output file with

customer information along with the survey questions by posting them on to their secure FTP site.

Other applications: Worked on other applications related to clients like CITIBANK, UHCS, FARMERS, AMERIGROUP, NATIONWIDE custom VCSR outbound call campaigns which involved IVR as per the client’s requirement.

Environment: Visual Studio 2008, Subversion, Tortoise Client, SQL Server 2005,2008, Oracle, Informix, .NET, C#, ADO.NET,XML, VXML,XSLT, JavaScript, Jquery, WPF,WCF,XAML.

Application Developer (Jun’09-April’10)

NSF International, Ann Arbor, MI

Data Repository System: Designed an Application called ‘Data Repository System’ which was used to keep track of technical details, Applications and their owners, server hosts, credentials, reporting tools and calculations, for tracking up/down times, queries on the applications/servers to check dependencies and ownership.

Responsibilities:

• Responsible for gathering the requirements and enhancing the existing application to overcome its short comings.

• Designed and developed reusable User Controls for the GUI using WINForms using C#.

• Created User Controls on the Web Forms.

• Wrote queries to fetching and insert data using SQL Server .

• Developed presentation layer using ASP.Net and used MVC Pattern.

• Data Grids and List Boxs were used extensively to display data returned from Data Handler.

• Developed Data Objects which exposes attributes and data values in the form of .NET

• Re-Wrote stored procedures, functions and complex queries using MS SQL Server 2005.

• Web UI Design and Development using ASP.NET, AJAX, User Controls, Custom Controls and Web Forms using C# as code behind.

• Extensively involved in improving the quality of the application by performing routines like

debugging and bug-fixing.

Environment: Microsoft Visual Studio 2005, ASP.NET, C#, SQL Server 2005,MVC,AJAX

Web Developer (Jan’09 – April’09)

Kitabe, Canton, MI

Maintained website which was used to keep audio books where customers login, pay and download the audio books involved in modifying the UI. Tested websites for cross browser compatibility and fixing bugs and errors.

Responsibilities:

• In-depth understanding of project architecture to extend and customize the existing core implementation.

• Used Object-Oriented Concepts in C# logics.

• Extensively worked on SQL Server for Data Base operations.

• Developed WebForms using C# and ASP.NET.

• Utilized ASP.Net Input Validation controls and JavaScript to perform client side validation.

• Utilized ADO.Net Data Objects for data retrieving, querying, storage and manipulation.

• Designed the required databases and wrote stored procedures in SQL Server 2005 to retrieve and manipulate data from data stores.

• Extensively involved in improving the quality of the application by performing routines like debugging and bug-fixing.

Environment: Microsoft Visual Studio 2005, ASP.NET, C#, SQL Server 2005, ADO.NET

Software Programmer (Aug’07 – Dec’09)

EMU, Ypsilanti, MI

Span Theory Experiments: Span theory experiments are used to study the human behavior for the Psychology Dept at EMU.

Responsibilities:

• Involved in system requirements analysis and design for Span Theory Experiments.

• Developed Experiments using Macromedia Flash, Action Script.

• Used MYSQL to transfer Experiments results, with PHP as Interface.

• Wrote stored procedures and queries to access database.

Environment: PHP, Flash, MySQL, JavaScript.

Psychology Web Site: Designed and developed site for the faulty of the psychology dept for updating the information of course and class information

Responsibilities:

• Designed and developed site for the faculty members

• Created forms using PHP, Javascript, HTML

• Worked on Page Navigation, Master Page concepts, HTML and CSS.

• Used validation controls to enforce client side validations

Environment: Macromedia Dreamweaver, Flash, PHP, MYSQL, SQL Server

Software Developer (Jan’06 – June’07)

Vision IT, India

Web Archive Analyzer:

War Analyzer was developed to overcome the traditional problems which occur while analyzing and Debugging a web application. The project attempted at debugging, analyzing and identifying possible errors in a J2EE application which was built using Servlets and JSP’s.

Responsibilities:

• Gathered the requirements and developed the application to overcome the traditional analyzing and debugging of the web application.

• Developed an Application to do modifications in web descriptors (XML) and for checking syntax errors of war application.

• Developed an application to overcome the disadvantages like atomization of analyzing, debugging, Creating and Deploying war files of the traditional system

Environment: Java, XML, Swings, JAXP, web server Apache Tomcat Server4.0.

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