WILLIAM J. WINSLOW

** ****** *****

Neptune, New Jersey 07753

732-***-****

s70z24@r.postjobfree.com

TECHNICAL WRITING

Information Technology ~ Quality Assurance ~ Software Testing

Accomplished Technical Writer with extensive experience in drafting Installation Guidelines, Online Help, Procedural Manuals and End-User Manuals/Materials. A seasoned professional, poised to contribute a unique blend of skills in Project Process Documentation for applications teams and end-users. Documentation experience by industry includes telecommunications, data management and machine translations. Possesses a unique ability to operationalize strategic visions and shape documentation to user needs. Skilled communicator with experience collaborating with multi-cultural, cross-functional teams, through all project phases. Proficient in German and French, pursuing coursework in Arabic, Chinese and Japanese.

TECHNICAL SKILLS / KNOWLEDGE

*Documentation/Development Tools: Adobe Acrobat, Doc-To-Help, FrameMaker, HTML Help Workshop,Java SE Development Kit (JDK), Microsoft Word and FrontPage, Paint, Paint Shop Pro, RoboHelp, Snag-It.

*Documentation/Management Tools: HTML Link Validator, Microsoft Visual Studio, Source Code Control System (SCCS), WinCVS.

*Applications: DB2, Microsoft Excel, Outlook and Project, Oracle, SAP, SharePoint, Sybase.

*Operating Systems: Various Unix and Windows.

*Languages: C, COBOL, Unix Shell.

PROFESSIONAL EXPERIENCE

CommVault Systems, Oceanport, New Jersey 2000 – 2009

TECHNICAL WRITER

* Authored and edited end-user guides, release notes and online help for operating systems and application based data storage and retrieval software.

* Met the challenge of taking on another writer’s partially completed task several times; was able to become well versed quickly in the project and complete the documentation on time.

* Streamlined the development of Service Pack documentation by drafting instructions for gathering source information online, concatenating the information for included patches, interpreting software codes in the source information and assigning and indexing them in the end-user documentation.

* Created documentation instruction procedures regarding indexing and flowcharting for the in-house writing staff.

* Utilized FrameMaker, FrontPage/HTML and MS Word.

Telcordia Technologies, Piscataway, New Jersey 1999 – 2000

LEARNING SUPPORT DEVELOPER

* Created and edited end-user and administration manuals regarding telecommunications flow through and provisioning.

* Developed learning support job aids.

* Utilized FrameMaker and Snag-it software.

Lucent Technologies, Middletown and Holmdel, New Jersey 1996 – 1999

INFORMATION DEVELOPER

* Prepared end-user documentation for wireless telephone operations and multimedia communications.

* Delivered translations of screen captures from German and French to English.

* Translated screen captures in English to German and French for several projects.

* Software tools included FrameMaker, Doc-To-Help and RoboHelp.

AT&T, Middletown, New Jersey 1990 – 1996

TECHNICAL WRITER

* Drafted and edited end-user documentation for wireless telephone usage, features, software installation and maintenance.

Concurrent Computer Corporation, Tinton Falls, New Jersey 1988 – 1990

TECHNICAL WRITER

* Developed end-user documentation, technical proposals and technical reports for various programming languages, utilities and drivers implemented under the UNIX and OS/32 operating systems.

Logos Corporation, Mount Arlington, New Jersey 1987 – 1988

SOFTWARE TESTER

* Conducted accuracy testing of German/French machine translation software running under the CMS, VS and MVS operating systems.

* Drafted and edited testing documents, panels and reports.

EDUCATION

Master of Arts, German, French Certification

Kutztown St. College, Kutztown, Pennsylvania

Bachelor of Arts, German

University of Scranton, Scranton, Pennsylvania

Certificate, Technical Writing/Editing

Spring Garden College, Philadelphia, Pennsylvania

Computer, Business, and Modern Language Curriculum

Bucks County Community College, Newtown, Pennsylvania

Brookdale Community College, Lincroft, New Jersey

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