Customer Service Manager

Janet Guerrero

***** ********

Houston

281-***-****

********@*****.***

Summary

Customer service professional offering nine years of diversified experience, dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.

Qualification Highlights

• Resourceful, energetic, competent, multi-task and results-oriented.

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

• Work well as a team member or independently.

Employment History

Cash Zone, Houston, TX

Store Manager, 2008 - 2009

• Duties consist of maintaining proper cash limits, cashing checks, accepting bill payments, issuing money orders, wire transfers, transfer of funds, and loan processing responsibilities.

• Responsible for expected budgets, asset accountability, profitability, and debt control.

• Reviewed and checked work of subordinates such as reports, recorded, and loan applications for accuracy and content and corrected errors.

• Solved customer problems and assured satisfaction.

EZ Money Loans, Houston, TX

Store Manager, 2006 - 2008

• Such duties involve opening and closing the registers, approving overrides, assisting in the training of new associates, making supervisory decisions, scheduling lunch breaks, and ensuring quality customer service at all times.

• Responsible for cash handling, weekly store audits, petty cash, and placing orders for inventory.

• Completed and verify credit applications on all new customers.

• Participated in banking activities involving deposits, withdrawals, and collections.

Central Parking Systems, Houston, TX

Vault Teller/ Cashier, 2004 - 2006

• Counted currency, coins, and checks received for deposit, shipment to branch banks, and Federal Reserve Bank by hand and currency-counting machine

• Verified balanced and entries, calculations, and postings recorded by other workers.

• Issued receipts, refunds, or change to customers.

• Balanced cash drawer at the beginning and ending of shift.

ACE Cash Express, Houston, TX

Customer Service Associate, 2001 - 2002

• Responsible for cash/checking deposits, processing loan payments, opening accounts, and receiving bill payments.

• Marketed all Ace products thru cross selling.

• Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service.

• Analyzed problems and anticipated customers' needs.

Education

H.S. Diploma, 1999

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