Customer Service Representative

KARISHMA UPADHYAY

**** ******** ****. #*** 909-***-**** Los Angeles, CA 90066 ********.****@*****.***

WORK EXPERIENCE:_____________________________________________________________________________

AXA Advisors, LLC Los Angeles, CA

Branch Licensing Coordinator (HR) June 2010-Present

• Consult with operations, compliance, and technology managers to establish a system for hiring and terminating financial representatives

• Process pre-contract and contract paperwork, U4 and state insurance licenses for new financial representatives

• Extract, tabulate, and manage financial representative's performance between pre-contract and contract period to

meet the contracting goals

• Complete pre-hire background checks using First Advantage

• Proficient in PeopleSoft

• Ensure all employee records and files (interview docs, I-9’s, etc.) are maintained accurately

AXA Advisors, LLC Los Angeles, CA

Marketing Associate Oct 2008-June 2010

• Promote new business through marketing tactics such as direct mailings, private parties, luncheons, etc.

• Maintain communications with clients to ensure quality service and customer satisfaction

• Develop sales illustrations and financial proposals to prepare for client presentations

• Arrange and update database of prospective clients including contact information, history, and future activities

• Track and report new business and marketing activities updated weekly

AXA Advisors, LLC Los Angeles, CA

Branch Control Coordinator July 2007 – Oct 2008

• Managed and arranged the collection, processing, tracking, and filing of FINRA, SEC and AXA Advisor’s regulatory forms for over 300 associates

• Monitored and implemented new and revised compliance procedures consistent with the current organizational structure

• Prepared, scheduled, and coordinated Annual Compliance Meetings and training sessions for associates and staff

• Responsible for the drafting of all correspondence material sent to clients and disciplinary items sent to associates on behalf of the Vice President

Graduate Student Association Riverside, CA

Student Intern Sept 2005 – April 2006

• Supervised mini-grant program and allocated money to graduate students for conferences

• Evaluated grant amounts based on number of monthly applicants

• Managed payroll for Graduate Student Council

• Compiled student profiles based on application information

• Proactively and independently designed a new filing system for increased manageability

Accord Transportation Ltd. Pomona, CA

Customer Service Representative Aug 2004 – Jan 2005

• Coordinated customs paperwork for shipments to and from Canada

• Responsible for increasing company profit by ensuring all documents were sent and cleared for approved border crossings

• Facilitated punctual arrival of shipments by tracking specific product accounts

• Managed and organized invoices for archived records

Score! Educational Centers Chino Hills, CA

Advantage Coach July 2002 – Sept 2003

• Tutored and mentored children aged pre-Kindergarten – 10th grade in math, reading skills, spelling, grammar, etc.

• Developed and maintained working relationships with parents to discuss children’s performance, evaluate progress, and manage parent concerns

EDUCATION:_______________________________________________________________________________________________

University of California, Riverside March 2007

B.S. Business Administration GPA: 3.3

LEADERSHIP:______________________________________________________________________________________________

Asian Indian Student Association Riverside, CA

Social Chair Sept 2004 – June 2005

• Organized a crisis relief fundraiser to raise over $3500 to provide necessities and charitable funds for victims

affected by the 2004 Tsunami crisis

SKILLS:____________________________________________________________________________________________________

• Expert, MS Word, MS Excel, PowerPoint &Access,

• Gujarati – Fluent; Spanish – Conversational

• Avid Learner, Self- motivated, Reliable, Organized, Creative, Leader

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