Management

QUALIFICATIONS PROFILE

Self-motivated, team-oriented, and focused professional offering progressive years in diverse areas encompassing development and introduction of optimization, design, installation, and system related services. Possess a career history of coordinating various projects within international settings through effective planning, prioritizing, and goal-setting skills. Demonstrate in-depth knowledge of initiating positive changes and strength in reengineering business processes through innovation. Utilize strong planning, prioritizing, and decision making skills in coordinating programs to achieve long-term growth and improve employee work performance. Employ exceptional communication skills in cultivating productive working relationships with individuals and groups of diverse socio-economic background.

KEY STRENGTHS

Leadership and Supervision Program management Workforce Management

New Business Development Process Improvements Relationship Management

PROFESSIONAL EXPERIENCE

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Motorola - Arlington Heights, IL

DIRECTOR, SERVICES NEW PRODUCT INTRODUCTION AUG 1999-PRESENT

- Provide primary leadership to a team of 23 systems engineers and project managers based in Italy, India, Singapore, and the United States

- Efficiently administer $2.4 million worth of budget

- Determine requirements for New Services and Services enabling hardware and software tools

- Coordinate systems test and validation of New Services and Services enabling tools and the development of associated delivery procedures

Key Accomplishments:

- Led the successful launch of Huawei V6 Circuit switches into Nigeria and Motorola Soft Switches into Bangladesh, Brazil, and Angola

- Played a pivotal role in the development and delivery of all new services worldwide and training of all global teams for ongoing delivery

- Organized third party supplier selection and management for ongoing services delivery requirements

- Successfully developed and implemented a web-based global skills database to facilitate self assessment of all engineers and PMs

- Performed responsibilities related to workforce planning while ensuring suitable engineering and PM capabilities to achieve $1.6 billion services revenue plan

Motorola Ltd. - Swindon, UK

TECHNICAL TRAINING AND DOCUMENTATION MANAGER JAN 1991-AUG 1999

Key Accomplishments:

- Utilized strong leadership skills in directing a team of 40 technical trainers and writers based in United Kingdom, India, Singapore, Germany, China, and the United States

- Rendered efficient performance in administering a budget of $6.5 million

- Successfully developed a portfolio of 30 GSM related technical training courses from overviews, to planning and provisioning

- Organized and facilitated approximately 15000 student / days of training annually

- Developed and supported a library consisting of more than 40 detailed customer manuals

- Directed the successful launch of the first online customer training and documentation

EARLIER EXPERIENCE

Motorola - Swindon, UK

SYSTEMS ENGINEER, TECHNICAL SUPPORT GROUP 1989-1991

H.M Forces, Army

TECHNICAL TRAINER - ARMY APPRENTICES COLLEGE, HARROGATE, YORKSHIRE, UK

RF SYSTEMS ENGINEER BELIZE, CA

RF SYSTEMS ENGINEER, FALKLAND ISLANDS TRUNK SYSTEM, FALKLANDS ISLANDS

RF SYSTEMS ENGINEER, LIPPSTADT, WEST GERMANY

RF SYSTEMS ENGINEER, BLANDFORD, UK

EDUCATION

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CITY AND GUILDS 730 FURTHER EDUCATION TEACHING CERTIFICATE

York College of Art and Technology, North Yorkshire, UK

HIGHER NATIONAL CERTIFICATE, ELECTRICAL ENGINEERING AND TECHNOLOGY

Royal Signals Technical Training College, Catterick, North Yorkshire, UK

BTEC DIPLOMA ELECTRICAL ENGINEERING

Army Apprentices College, Harrogate, North Yorkshire, UK

PROFESSIONAL TRAINING

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Motorola University, Schaumburg, IL

- Assessing Employee Behaviors, 2004

- TL 9000 Awareness Training for Services Management Team, 2007

- Poka Yoke, 2007

- Quality Essentials for NPI Software, 2007

- Motorola's Approach to Quality, 2006

- Winning People! Understanding Feedback, 2003

- Winning People! Assessing Performance, 2003

- Six Sigma Foundations, 2003

Motorola University, Rome Italy

- Manager of Managers Progammme, 1995

Motorola University, Swindon, Wiltshire UK

- Manager Foundation Programme, 1991

- Numerous Wireless Product, Network and Systems Engineering Training Courses

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