Customer Service Administrative Assistant
Resume:
Rhiannon Johns
************@*****.***
Education Texas A&M University Corpus Christi, TX
B.A., Communication GPA 3.25
Employment History
Administrative Assistant 08/10-02/12 University of Texas at San Antonio
• Management of several calendars
• Oversight of preparations for department review of accreditation
• Development of recruiting materials
• Planning and execution of department wide events
Administrative Assistant 11/09-08/10 Railroad Commission of TX
• Produced reports by gathering information from historic records as well as online databases
• Maintained new database through quality assurance processes
• Maintained file system
• Provided excellent customer service to outside consulting firms and the public
Office Assistant 04/08-08/09 University Police Dept
• Organized schedule for up to 8 employees
• Produced flyers and information packets for the public
• Developed and implemented a new training program
• Problem solved to integrate a new Oracle system through teleconference and email
• Filed and processed confidential and time sensitive financial paper work
• Provided excellent customer service while advising internal and external clientele from all levels of the organization on parking procedures
• Provided technical assistance for newly implemented online systems to students and faculty over the phone and in person
• Data Entry
Research Assistant 06/09 TAMUCC Communication Dept
• Transcribed audio recordings of research sessions
• Worked independently to reach goals set by an out of state supervisor
Production Associate 06/04-08/06 Office Max
• Created and produced copy jobs
• Customer service
• Cash handling
• Balancing financial paperwork
• Found creative ways to meet deadlines and customer expectations
Software/Hardware
• ORACLE systems
• MS Office- Excel, PowerPoint, Word, Publisher
• Multi-line phones
• Office equipment (printers, fax machines, copiers, etc.)
• Photography and Scanning equipment
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