Database Manager

Hugh Mackie

* ****** ***** ****, ********* NJ

*******@*******.*** • 908-***-****

Director Database Services

Senior IT Manager – proven track record of building and leading high performing teams of Database, System and Storage Administrators. Focus on continuous measured improvements to drive down costs and improve service delivery.

Key Differentiator: Ability to combine technical leadership with customer focus and bottom line business results.

Business & Technical Leadership • Program Planning and Implementation • Offshore Implementation

Performance Metrics • Process Improvement • Training Development • Team Building

Professional Experience

Infotek Consulting, Wayne, PA, • July 2010 – Current

Technical Upgrade Program Manager at De Lage Landen

Program manager for IT infrastructure projects.

•Manage annual Disaster Recovery tests.

•Prepare RFPs, project charters and business cases for server outsourcing and storage solutions.

•Program manager hardware and software impementations.

•Reconcile and maximize Oracle license usage.

•Develop and implement data center metrics program.

•Program manage upgrade of Oracle 9i to11g.

Pocket Kings Ltd, Dublin, Ireland, • 2009 – Apr 2010

Database Operations Manager

Leading a team of 12 SQL Server Database and SAN Administrators supporting 24 x 7 online gaming environment..

•Support of VLDB SQL Server 2005/2008 Database systems.

•Reduced the number of incidents by 70% through tracking, categorizing, root cause analysis and developing best practiceses and permanent solutions.

•Improved capacity planning with detailed forecasting at the storage and database levels.

•Prepared business case and prepared test plan for upgrading systems to Windows 2008/SQL Server 2008.

•Achieved major turn around in team morale primarily by providing a strong sense of direction and clear priorities.

•Improved database operational procedures.

Ernst & Young LLP, Secaucus, NJ • 1999 – 2008

Associate Director, Global Operational Services

Led a team of over 30 Oracle and SQL Server Database and System Administrators.

•Transformed the group from a local organization into a global organization supporting three global data centers.

•Implemented ITIL Incident, Problem and Change Management processes.

•Designed core databases for E&Y financial systems comprising PeopleSoft global financials and customized Data Warehouse solutions.

•Significantly reduced application costs by implementing Microsoft SQL Server as the new standard for small and mid-sized systems. Transitioned the team from being Oracle/Unix to 50% Windows/SQL Server.

•Achieved a 90% reduction in database related system outages by implementing automated database monitoring/alerting and through streamlining procedures.

•Achieved a 10 to 1 reduction in SQL Server databases by introducing consolidated SQL Server environments.

•Deployed Linux/Oracle RAC to achieve highest levels of availability.

•Responsible for creating Global Technology Roadmaps and defining database standards for Ernst & Young.

•Designed tested and implemented major D/R solutions.

•Team scored highest results in surveys on morale and client satisfaction.

Andersen Consulting (Accenture), Florham Park, NJ • 1997– 1999

Technical Manager/Project Manager, Telecommunications Practice

Member of a client serving consulting organization within Andersen Consulting.

•Streamlined data collection and report generation for the Program Management team of a major government organization’s Y2K remediation initiative. Improved productivity by 90 percent.

•Implemented a metrics program for a major telecommunications company’s software testing designed to drive down testing times/costs.

•Led a DB2 DBA team for a billing system implementation for a major telecommunications company.

•Brought in to rebuild a small DB2 DBA group after all three members resigned within a two week time period.

Certifications

ITIL Foundation Certification

PMI Certified - Project Management Professional

Education

Bachelor of Arts, Economics/Statistics (Combined Honors)

University of Exeter, Exeter, England

Foreign Languages

Conversational: French/Italian

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