Customer Service Engineer
Resume:
MARK SOLONKOVICH
** ******** ***** ****** **, ***17
*****@****.***
Bilingual (Russian and English)
CAREER OBJECTIVE
Expand my skills in IT support and technical communication in order to provide quality solutions to complex business problems within scope, budget, and tight schedules.
SKILLS
• PowerShell
• PHP
• Bash Scripting
• Batch Scripting
• SANOS Configuration
• Connectrix Manager
• Fabric Manager
• ECC
• Help Desk Operations
• Unisphere Configuration
• Microsoft Networking
• Brocade Fabric OS Configuration
• Windows Server 2008
• Disaster Recovery
• System Maintenance
• Support Techniques
• Troubleshooting
• System Tuning
• Component Repair
• "White-Boarding"
• Tele-commuting
• Adobe Creative Suite
• Customer Service
• Desktop Systems
• Avaya Digital Configuration
• Avaya 2490 Configuration
• Avaya VOIP Configuration
• Avaya Digital Configuration
• Microsoft Office
INFORMATION TECHNOLOGY EXPERIENCE
June 2011 to Present
EMC - Berkeley Heights, NJ
Implementation Deployment Engineer
• Implement, migrate, and configure CX4, VNX, Brocade switches, and Cisco switches
• Assist customers with creating, slicing, and migrating LUNS, Storage Groups, and Fabrics
• "Rack and stacked" equipment according to project plans
• Worked closely with customers in order to create, present, and initiate storage solutions
• Worked on high risk/high pressure situations - ie. CX4 conversions, Switch migrations, and Upgrades
• Responsible for setting up SMTP relays and FTP services on Windows 2008
May 2010 to June 2011
Bank of New York Mellon - Lawrenceville, NJ
Senior Desktop Engineer
• Implement, migrate, and support a designated printer server
• Streamline operations through the use automation, such projects include:
- Use Batch/Bash scripting in both Windows and Unix environments to automate reports, deploy software, and support the business needs
- Package software to be ready for deployment, such software includes and not limited to: Microsoft Office, Mozilla Firefox, SoapUI, and Informatica
- Implementing methods for software and software patch deployment
- Setup a Ghost server for multisession restores
- Initiating an automated inventory system that is now being used as a standard for keeping track of hardware and software
• Provide support and implement Wygant and Avaya phone systems
• Create a Universal Ghost Image which allows Personal Computers of different models, manufacturers and types to be restored using a single image
• Use a Black Berry Exchange Server to deploy mobile phones to multiple employees and contractors
• Create, delete, and modify users, groups, and contacts with Active Directory
August 2008 to May 2010
New Jersey Institute of Technology - Newark, NJ
Computer Technician
May 2009 to September 2009
PNC - Lawrenceville, NJ
Desk side Analyst
September 2004 to May 2006
Westfalia Separator - Northvale, NJ
Computer Technician
CERTIFICATIONS
• EMC Cloud Architect
• CCNA
• EPP (EMC Proven Professional)
• CLARiiON Specialist
• NAS Specialist
EDUCATION
2010 - New Jersey Institute of Technology - Newark, NJ
Bachelor of Science, Information Technology
Bachelor of Science, Business, Minor in Finance GPA: 3.2
2014 - New Jersey Institute of Technology - Newark, NJ
Master of Science, Information Systems GPA: 3.5
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