District Manager
Resume:
Theresa M. Hoge
Virginia Beach, VA 23452
**************@*****.***
_________________________________________________________________________________________________________________________
EXPERIENCE
Hollywood Video, Virginia Beach, VA November 1999 – March 2010
District Manager (June 2008 – March 2010)
• Managed 22 locations and approximately 120 associates ranging from Customer Service Representative to Store Manager
• Lead Store Managers in 2008 to improve sales and company rank from 77 to 22 out of 260 teams
• Directed a team of Store Managers to improve their rank to the top 10% of company sales over 2009
• Identified opportunities in revenue growth and cash flow in the district and applied changes to correct or improve the opportunities through marketing, hiring of top talent and expense management
• Responsible for assuring proper merchandising management appropriate for each individual location while maintaining company standards
• Auditing of merchandising, presentation and sales techniques on each visit as well as loss prevention auditing of paperwork and assets each quarter
• Coached, trained and recognized outstanding performance in Store Managers and their teams.
• Improved management team through both training and inspiration and also top grading and recruiting of new talent
Training Store Manager (November 2003 –June 2008)
• Developed 3 Assistant Managers into Store Managers
• Trained District Managers for on boarding process up through Store Manager responsibilities
• Increased cash flow through educating associates of proper selling techniques with guidance, follow up and honest feedback
• Received special recognition for top in sales and earned a trip to Las Vegas for a company conference
• Supervised a staff of 6 individuals including interviewing and hiring, creating work schedules to maximize performance, and resolving conflicts
• Accountable for layout of store, working capital / inventory management, establishing and maintaining relationships with customers as well as resolving customer issues
Store Manager (October 2001- November 2003)
• Progressed quickly through increasingly responsible positions moving from non-management to supervisory positions in a short period of time
• Provide direct support to the District Manager including interviewing and training of new associates
• Earned formal recognitions for individual contributions to the store
ADDITIONAL
• Proficient in all Microsoft Office applications including: Word, PowerPoint, and Excel
• Seminars: 7 Habits of Highly Effective People, Safety Communication, Talent Management, Time Management and Discipline
EDUCATION
UNIVERSITY OF TOLEDO, Toledo, Ohio December 2010
Bachelor of Liberal Arts
• Independent Studies: Business Management, Criminal Justice, Law and Economics
Contact this candidate