Computer Science Security

Asma K. Khan

***** ******* **** **., **********, MD 20871

Tel: 301-***-****/820-4147 Email: s3fvfq@r.postjobfree.com

Profile

• Strong technical and computer skills

• Demonstrate strong communication skills

• Ability to work in groups or independently

Education B.S. Computer Science, January 2011

Hood College, Frederick, MD GPA 3.48

Montgomery College, MD 2006 – 2008

Related Course Work

Web Development 1 App Database Concept

Computer Science 1 Computer Science 2

Advanced Data Structures Data Communication Network Security

Oracle 11g MYSQL

Senior Project, BiblioDatabase

• Developed a Web Based Bibliography Database

• Created programming to allow user to view, add and remove bibliographic entries

• Utilized PHP, XAMPP Server, and MYSQL

Computer Skills

Web Development

Adobe Dreamweaver CS5, Adobe FireWorks, PHP, MYSQL, HTML and JavaScript,

Programming

Basic skills in Java and C++

Organization

Remedy Ticket, MS Office, MS PowerPoint, Microsoft Excel and MS Word.

Clearances: Sensitive Security clearance

TIER 2 2011- Present NCR Germantown, Maryland

Support US Postal Service. Remotely support customers over the phone to troubleshoot hardware, software, and networking issues for Point of Sale retail locations. Support POS IBM and NCR equipment, HP and Lexmark laser printers. Supplement PC troubleshooting skills using Sybase (SQL) databases.

Use BMC Remedy 7.1.0 to create, monitor, and resolve tickets. Apply the appropriate functional, professional, and technical knowledge to meet business and customer requirements. Achieve expected results by efficiently and effectively carrying out work plans, managing time and workload, and adapting to changes in technology. Escalate and redirect call to correct help desk.

Substitute Para-Educator 2008 – 2011 Montgomery County Public Schools, MD

Work with a small group of students; assisting them with assigned projects

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