Customer Service Manager

Location:

Altadena, CA, 91001

Posted:

March 30, 2012

Contact this candidate

Resume:

José Luis Zavala

*** *. ******** **|Altadena, CA, 9001

626-***-****|***********@*****.***

Objective

To obtain a challenging position that exercises my skills, attention to details, organizational and leadership skills obtained through experience and offers the opportunity for creative individual thought.

Work Experience

2011-Present Café Bon Appetit (Art Institute of Chicago Musuem), Chicago, IL

Onsite restaurant company that provides café and catering services to

The 2nd largest encyclopedic art museum in the United States.

Special Events Utility Supervisor

Responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force.

• Responsible for supervising the Events staff, overseeing the development, coordination and implementation of marketing activities and functions with emphasis on the creation, design and execution of special events

• Monitor internal procedures for event production and recommend streamlines and improvements, as necessary

• Develops and maintains effective relationships with sponsors, partners and other third party vendors

2010-2011 Tony’s Italian Delicatessen, Burbank, CA

The premier center for the best, most authentic imported and domestic foods in California.

Chef

Ensure all food items are produced in accrdance with established standards in respect to preperation, storage, and accountablility.

• Prioritized prepping duties to meet deadlines in a fast-paced, crowded kitchen

• Set up and cleaned equipment for daily food preparation

• Prepared attractive salads, sandwiches, appetizers and entrees for large groups

2004-2007 Pasadena City College, Pasendena, CA

3rd largest community college campus in the United States and the nations most respected.

Campus Police Offier

Ensure students, staff, and faculty member’s safety through management of overall safety functions across campus.

• Provided protection to the life and campus property.

• Investigated against criminal complaints and incidents.

• Implemented security plans for all campus programs and activities.

2004-2010 Bean Town Coffee Bar, Sierra Madre, CA

One of California’s unique coffee houses that specalizes in gormet baked goods, homemade soups and a signarture coffee label.

Pastry Chef

Planned, coordinated, and directed a food service catering operation relating to pastries and desserts.

• Comprehension in the preparation of a broad collection of baked commodities, including: breads pastries, puddings, cookies muffins, and specialties.

• Assisted in the standardization of recipes and quality control of the products.

• Exceptional skill in record keeping and concise report preparation

Education

Pasadena City College, Pasadena, CA 2004-2005

Relevant course work in Criminal Justice

Qualifications/Special Skills

Networking, Public Speaking, Bi-Lingual (Spanish)

Computer/Technical Skills: Microsof Outlook, Microsoft Word and Excel

References available upon request

José Luis Zavala

278 W. Woodbury Rd|Altadena, CA, 9001

626-***-****|***********@*****.***

To Whom It May Concern:

Enclosed is my resume for the consideration for a career opportunity with The Walt Disney Corporation. Over the past 10 years I have accumulated a diverse portfolio of business and hospitality service experience. With my most resent position as a Special Events Utility Supervisor at within the Art Institute of Chicago Museum. I have been responsible for culanary maintenance and business development along with customer service, building and maintaining relationships with vendors and clients while required to adapt to and ever changing work environment. My success with my current position is my ability to learn quickly, communicate effectively with co-workers and internal customers and manage projects to successful completion both independently and as a team.

I thrive in a challenging, up beat environment where I have the ability to learn and the chance to interact with a diverse group of people. Please contact me via phone or email should you identify a suitable opportunity with your company. Thank you in advance for your consideration.

Sincerely,

José Luis Zavala

278 W. Woodbury Rd|Altadena, CA, 9001

626-***-****|***********@*****.***

References

Juan Millan

Café Bon Appétit Art Institute of Chicago

Director of Retail Operations

312-***-****

*******@**************.***

Samantha Panicola

Café Bon Appétit Art Institute of Chicago